A comprehensive guide to Walmart seller operational problems and cross-border logistics challenges

Answers to Walmart seller operation problems

Problems setting WFS order return rules

For orders using Walmart Fulfillment Service (WFS), sellers cannot set their own “Keep it” or “Partially keep it” return rules because these options are partially managed by Walmart.

Logistics delivery dispute handling

When the logistics information shows that the goods have been delivered, but the buyer claims that the goods have not been received and requests a refund, it is recommended to guide the buyer to apply for a refund through the platform. If the product is not received after repeated feedback, the platform will usually issue a refund. At this time, the seller can appeal to the platform by providing proof of receipt or logistics tracking number and corresponding screenshots.

Growth Opportunities function is missing

If a seller lacks features such as “Campaigns Flash Pick Search Insights” under “Growth Opportunities”, it may be because these features require targeted invitations from Walmart. Sellers can try to get this feature by contacting their buyer manager or asking over the phone to find out why.

Continuity of motivational evaluation

While incentivized comments may remain on the page for a period of time, this is not permanent. Walmart updates reviews regularly, and even normal user reviews may disappear. In particular, direct comments left about fraudulent behavior may be cleared by Walmart after about two weeks.

Affiliate off-site traffic referral commission ratio

Although sellers cannot directly set the rebate ratio in the Affiliate marketing plan, the final amount of commission paid to promoters is under the control of the seller, that is, the seller can decide to promote after receiving the commission allocated by Walmart. the specific amount of the person.

WFS return processing process

When a buyer returns a WFS product and Walmart determines it is unsaleable, Walmart will directly send the product back to the return address designated by the seller, and generally will not send an email notification in advance. This practice is consistent with Walmart’s standard operating procedures.

Cross-border logistics problems and solutions

Logistics quotation is not transparent

Many sellers experience situations where the quoted price does not match the final closing costs, often resulting in additional financial burdens. To avoid such problems, it is recommended to look for logistics partners who offer transparent, consistent prices and have a good reputation.

Timeliness Challenge

Inventory management efficiency is limited by the speed of cargo transportation. In order to increase the capital turnover rate, it is crucial to choose logistics services that can guarantee fast and reliable delivery.

Difficulty in settling claims

Due to the complex cross-border transportation process, items may be damaged or lost from time to time. However, the claims process is complex and time-consuming, forcing many sellers to waive their rights to recover. To avoid this, it’s important to work with a logistics company that offers clear claims policies and terms of service.

To sum up, whether you are a Walmart seller or an operator on other e-commerce platforms, you need to carefully consider when dealing with daily operational issues and take effective measures to deal with various challenges that may arise. At the same time, when choosing a logistics partner, be sure to carefully evaluate its service quality, transparency and reliability to ensure smooth business development.