Dispute prevention strategies for cross-border e-commerce delivery, logistics and product guarantee

In the field of cross-border e-commerce, sellers face a variety of dispute risks. In order to effectively prevent the occurrence of these disputes, sellers must take a series of measures to control all aspects from delivery, logistics tracking to product guarantee.

1. Dispute prevention at the delivery stage

During the delivery process, sellers should pay attention to the following points:

• Quality Control: Sellers must strictly control quality and must not issue defective products.
• Proper packaging: Proper packaging can greatly reduce the risk of product damage during long-distance transportation.
• Keep the delivery receipt: It is recommended that sellers take photos to record various information about the product when shipping, including photos before and after packaging, as well as net and gross weights. This evidence will be crucial in later dispute resolution.
• True declaration: When filling in the declared value, quantity and weight of the product, sellers must declare it truthfully. Under-declaration requires the buyer’s consent in advance to avoid customs penalties caused by false declarations.
• Gift confirmation: If you need to give a small gift, the seller should ensure that it is consistent with the product details page and obtain the buyer’s confirmation to avoid disputes caused by unauthorized changes.

2. Logistics tracking and exception handling

Sellers should actively pay attention to the logistics information of orders and promptly discover and solve potential problems:

• Timely communication: Sellers should maintain communication with buyers, promptly report logistics progress, and confirm the cause of problems with the logistics provider.
• Choose a shipping method with tracking: Sellers should try to choose express companies that provide logistics tracking information to protect transactions and prevent disputes.
• Use monitoring tools: Large enterprises can use third-party software to monitor logistics information, which can help detect and solve problems in time.

3. Product assurance and quality management

The seller’s product quality and true description are the key to customer satisfaction:

• True product description: Product description must be true and comprehensive to avoid disputes caused by inconsistent descriptions. Especially when describing electronic products, the functions and methods of use should be explained in detail.
• Strictly control product quality: Before shipping, sellers should inspect the products to ensure normal appearance and functionality to avoid sending defective products.
• Putting an end to counterfeit goods: Sellers must strictly prohibit counterfeit and shoddy goods to maintain market fairness.

Through the implementation of the above measures, cross-border e-commerce sellers can effectively reduce the probability of disputes, safeguard their own business interests, and improve customer satisfaction and trust.