International parcel warehouse return scanning: Cross-border e-commerce sellers’ response strategies and analysis of reasons

In cross-border e-commerce business, return is a common and troublesome problem. Especially when international parcels arrive at the destination country, if they cannot be delivered to the recipient for various reasons, they are often returned to the warehouse area for processing.

1. Analysis of reasons for return

Address problem

If the recipient’s address is incorrect, incomplete, or undeliverable, the express company will return the package to the warehouse area. In addition, incomplete address or irregular writing will also cause the package to be returned.

The recipient is not at home

If the delivery person attempts to contact the recipient several times but fails or there is no one to receive the package, the package will be returned to the warehouse area. The delivery methods of foreign postal services are different from those in domestic countries. When the delivery is unsuccessful twice, some countries will send a pickup notice to the recipient and ask them to pick up the package at the local post office. If it is not collected after the due date, it will be returned to the sender with the reason of “no one has collected it”.

Customs issues

The failure of the package to pass the customs inspection of the destination country may be due to commodity restrictions, lack of necessary documents, or additional customs clearance procedures required by the customs. The fact that packages are prohibited goods is one of the reasons why international express companies cannot transport them.

The recipient refused the visa

The recipient refuses to accept the package or is unwilling to pay additional taxes or duties, resulting in the package being returned to the warehouse area.

Packaging issues

Insufficient or damaged packaging may cause damage to the goods or affect other goods, and therefore may be returned by post.

2. Storage area return scanning process

Scan into warehouse

After the returned package arrives at the warehouse, the logistics company will scan it into the warehouse and record the arrival time and status of the package.

Storage and processing

Returned packages will be properly stored in the warehouse area and will be processed accordingly based on the specific circumstances. For example, if the return is due to an address issue, the logistics company may try to contact the seller or recipient to verify the address information.

Customs clearance and processing procedures

For packages involving customs issues, the logistics company will cooperate with relevant departments to conduct customs clearance procedures to ensure that the package meets the import requirements of the destination country.

Reship or return

Once the package completes customs clearance, the logistics company will re-deliver it to the recipient according to the specific situation, or return it according to the seller’s instructions.

3. Countermeasures for cross-border e-commerce sellers

Accurate address information

Sellers should ensure that the recipient’s address is accurate and complete before shipping to avoid returns due to address issues.

Timely communication

If a return occurs, the seller should maintain good communication with the logistics company, understand the reason for the return, and provide necessary support and assistance so that the logistics company can handle the problem in a timely manner.

Provide necessary documents and certificates

For packages involving customs issues, sellers should provide the required documents and certificates to ensure that the package can successfully pass the customs inspection of the destination country.

Communicate with recipients

If the package is returned to the warehouse, the seller should communicate with the recipient in a timely manner to verify the address information or solve other problems so that the package can be re-delivered or processed according to the seller’s requirements.

Find a third-party shipping company

Problems that individuals may encounter when sending international packages can be avoided by looking for the advantages of a third-party shipping company. Consolidation companies will confirm whether the package contains prohibited or sensitive items before sending mail, and package the package appropriately to ensure that it will not be damaged during transportation.

Conclusion

Return scanning from the international parcel warehouse is one of the common problems in cross-border e-commerce business. Understanding the reasons for returns and the return scanning process in the warehouse is of great significance for sellers to better handle returns. By providing accurate address information, timely communication, providing necessary documents and certificates, and effective communication with recipients, sellers can avoid or solve the problem of international package returns to the greatest extent, improve customer satisfaction, and ensure that packages arrive smoothly. destination.