A comprehensive guide to cross-border e-commerce telephone communication

In today’s society, the telephone has become an indispensable communication tool in people’s daily lives. Especially in the field of cross-border e-commerce, the importance of telephone etiquette has become increasingly prominent. This article aims to comprehensively introduce several key points that need to be paid attention to when communicating by phone in cross-border e-commerce.

1. The language should be concise and accurate

When making phone calls, keep your language clear and concise. Relevant information should be prepared before the call, including the other party’s name, phone number, talking points, etc., to ensure the order of the call. In addition, you should avoid lengthy pleasantries, go directly to the topic, and end the call quickly after completing the communication. It is worth noting that when communicating with Westerners, it is especially necessary to be straightforward and reduce unnecessary foreshadowing.

2. Be civilized

When making phone calls, you should pay attention to your posture, maintain a good sitting posture, and avoid indecent behaviors, such as clamping the microphone on your neck or using a pen to dial with your hands. At the same time, you should maintain an appropriate distance during the call and do not get too close to the microphone to avoid noise interference. Correct posture not only helps improve call quality, but also indirectly reflects the quality of the caller.

3. End the call politely

After the call ends, appropriate farewell words can enhance the goodwill between each other. Normally, the customer or superior should hang up the phone first as a sign of respect. Between opposite sexes, men should politely let women hang up the phone first (informal situations only).

4. Polite and friendly attitude

No matter who you are talking to, be friendly, gentle and polite. A good attitude helps establish a positive first impression and is conducive to the smooth development of subsequent cooperation. On the contrary, if the attitude is bad, it may hinder further communication between the two parties.

5. Clear information transmission

In the fast-paced modern society, efficient information transmission is crucial. Therefore, in cross-border e-commerce telephone communications, you should strive to be concise and concise to avoid irrelevant topics taking up too much time. Efficient communication not only saves time for both parties, but also helps establish a professional image.

6. Control speaking speed and intonation

Considering the existence of language differences, adjust the speaking speed appropriately to ensure that the other party can clearly understand what is being said. At the same time, keep your tone of voice steady and avoid pitches that are too high or too low. Repeat important content when necessary to ensure that information is conveyed accurately to the other party.

7. Choose the right time

When making phone calls, choose a time slot that is convenient for the other party and avoid disturbing others during rest or meal times. Especially when communicating across countries, you need to pay special attention to the time difference and try to avoid the other party’s rest days. In addition, business phone calls should not be made during private time, and non-business calls should also avoid the other party’s busy hours.

8. The beginning of politeness

At the beginning of the call, you should first greet the other party, introduce yourself, and then ask the other party if it is convenient for you to answer the phone. If the call is international, greet politely according to local customs.

9. Use tone of voice to convey emotions

Through fluent language, clear pronunciation and steady intonation, you can let the other party feel your enthusiasm and sincerity. This is particularly effective in compensating for comprehension difficulties caused by language barriers.

10. Full preparation

Before making a call, you should plan the conversation in advance and make an outline if necessary to prevent missing important information. At the same time, you should also anticipate various possible situations and their response strategies so that you can calmly deal with emergencies.

11. Control call duration

Follow the “three-minute rule” and try to keep the entire call within three minutes, unless it is necessary to explain something in detail. Also, be sure to enter the number accurately when making a call to avoid extra time wasted due to errors.