Detailed explanation of Kilimall’s lost items handling policy

The Kilimall platform has formulated a detailed classification of the types of lost items that may occur during transportation, and clarified the corresponding compensation standards and claim timelines.

(1) Type of lost items

According to Kilimall’s regulations, lost goods are mainly divided into the following types:

• Lost items in the sorting center: Refers to the loss of goods that occurs after the goods are received at the first-leg sorting center but before international logistics is sent out.
• Lost items in inventory (overseas warehouse): During the period of time other than when the customer requested delivery, the warehouse found that the goods were missing during inventory according to the established cycle, and it still cannot be determined within two working days. The location of the goods.
• Lost goods out of warehouse (overseas warehouse): When goods are found to be missing when shipped overseas, and the specific location of the goods cannot be confirmed within two working days.
• Lost items in international air freight: After the goods leave the Kilimall international air warehouse, and within two working days after the logistics documents for the goods arrive at the Kilimall overseas warehouse and are put on the shelves, if the consigned goods are not found If its location cannot be confirmed, it will be deemed lost.
• International Air Freight Lost Parts (FBK Stocking): Similar to the above International Air Freight Lost Parts, but specifically refers to the situation where the goods are lost in FBK stocking mode.
• “Last mile” lost items: Refers to goods sent from Kilimall overseas sorting center. When the status is displayed as “delivering”, if the delivery exceeds the service time limit and is tracked If the package is confirmed to have been lost, it falls into this category of lost items.

(2) Compensation Standard

For the first four types of lost items mentioned above and the “last mile” lost item type, Kilimall will calculate the compensation amount based on the quantity of the lost goods multiplied by 50% of the actual normal sales price of the product, but for a single item The maximum amount of compensation for merchandise shall not exceed $100.

Compensation for air freight lost items from FBK stock is calculated based on the actual weight of the goods. The amount of compensation is no more than 50% of the normal sales price, and the maximum compensation limit is US$20 per kilogram.

(3) Time limit for claims

Sellers can submit claims starting from the 10th working day after the final shipment date and within 45 calendar days. Please note that claims made after this time period will not be accepted. Once a claim is approved, Kilimall will pay out within 15 working days.