Detailed explanation of Kilimall store deposit refund and brand seller entry process

Kilimall, as an e-commerce platform, requires sellers to pay a deposit before opening a store. In these cases, sellers may encounter the problem of how to return the deposit, especially if the store fails to open successfully or has not issued orders for a period of time and wants to close the store. The following is Kilimall’s deposit refund process and related information for brand sellers to settle in:

Deposit refund process

1. Refundable conditions:

   • If the store has passed the store opening review but has not yet generated an order, or if the store has failed the store opening review and has submitted a deposit, you can apply for a refund of the entire deposit.

2. In the case of partial deduction:

   • For stores that have placed orders, if you apply for a deposit refund, a certain amount will be deducted. At this time, the seller may close the store on his own, or may be removed from the platform due to violations and other reasons. The specific deduction standard is determined by the platform based on the seller’s actual situation, and there is no unified standard.

Specific steps for refunding the deposit

• Sellers need to contact the investment manager and fill out the “Deposit Return Application Form”. This form should be filled in based on the seller’s actual situation and then sent by email to Kilimall’s platform deposit processing email: seller.refund@kilimall.com.

Brand seller entry process

On the Kilimall platform, sellers cannot sell imitation brand goods. After successfully settling in, sellers need to upload their own brand certificate or third-party authorization certificate for review by the platform. The specific operating procedures for brand application are as follows:

1. Sellers need to open “Shop” in the Seller Center backend and select “BrandApplication”.
2. Fill in the brand name and the initials of the brand name as required, and select the category to which the product belongs. Finally, upload the brand logo. It is recommended that the logo background be white and the size be 150px x 50px.
3. When selecting the category, you must select the first-level category.

Through the above process, sellers can successfully apply to Kilimall and declare the legitimacy of their brands.