Dealing with buyers’ inquiries and communication requires certain skills and strategies, so as to better promote transactions and improve conversion rates. Here are several ways to facilitate a deal.
1. Ask the buyer carefully about the difficulty
If the buyer asks you for information about the product, this usually means that the buyer is interested in the product. If the buyer does not place an order but inquires carefully about the product information, it may be because the buyer has not fully understood the product introduction (such as a certain detail of the product), or has unspeakable secrets (such as temporary lack of money or decision-making power) and is unable to make a decision. Of course, it may also be an excuse from the buyer. In this case, the seller can ask the buyer carefully to find out the buyer’s difficulties and then prescribe the right remedy, which will be more conducive to the transaction of the goods.
For example:
Question:Hello, what is the size of this dress? (Hello, what is the size of this dress? )
Answer: Hello , the size is for S/M/L, for the size details, please read the description on the website. (Hello, the size of this dress is S/M/L, for the size details, please read the description on the website.)
2. Analyze the gains and losses for the buyer
The so-called analysis of the gains and losses for the buyer means that if the buyer assumes that the goods will be sold immediately, what benefits will the buyer get? It is possible to lose some of the benefits obtained and quickly facilitate transactions by taking advantage of people’s psychology of buying cheap goods. For example, you can say to the buyer: “Sir, you must be very interested in our products. If you buy now, you can get x x gifts (or gifts).” Or you can let the buyer enjoy a discount, such as buying two pieces of clothes. 12% off, 15% off for three pcs, etc.
For example:
Question: If I want this one for 3 pcs, do you have any discount?( If I want 3 pcs, do you have any discount? , do you have any discount?)
Answer: Sure, buy 3 items, 10% off, and only with one shipping, you willsave muchmoney.(Of course, buy 3 items, you can enjoy 10% off, and You only need to pay one shipping fee, so you will save a lot of money)
3. Comparison method
Compare your products with similar products to highlight the advantages of your products. For example, the price of this kind of goods in shopping mall counters is very high, but because the product is directly exported from the country of origin or manufacturer, the price can be much cheaper than in the shopping mall.
For example:
Question. : It seems great for me. You know the same style in our market is more expensive. (It seems great to me, you know, this style is very expensive in our mall here.)
Answer: Yes, because sellers’ costs are different. Comparatively speaking, theBayers’ costs are much lower, and our clothes have no customs duties. eBay sellers’ costs are lower because our clothing has no tariffs)
4. Display the reserve price skillfully
If buyers want to buy multiple items, they will often go to the store first. Different sellers ask for prices. In this case, the seller should pay attention to the principles of quotation, try to tell the buyer that you are providing the lowest price of the product, and explain to the buyer that the price of the product can no longer be guaranteed on the basis of ensuring the quality of the product. By showing the “reserve price” (in fact, the price offered by the seller is still far from the reserve price), it makes the buyer feel that the price is reasonable and the purchase is not a loss.
Yes. Sometimes sellers also need to highlight to buyers that they are a “team” – “I am not fighting alone.” Sellers should convey this message to buyers, “We are a company, an enterprise, and we have a professional team to work together for You serve, we are not just small traders”, which can enhance buyers’ trust in sellers.
For example:
Ouestion: If I want 20 pcs, what will be the price then? Please give me the best price. (If I want 20 pcs, what will be the price then? Give me the best price. )
Answer: Sure, for 20 pcs, our best price include the shipping fee will be…And you will havealovely gift for free.(Of course, if you buy 20 pcs , we give you the best price including shipping… and you can receive a free cute gift)
5. Keep a sincere attitude
Use. Impress buyers with your sincerity. In reality, it is rare to buy high-quality goods for very little money. This is a truth. Sellers should tell buyers not to take such chances. Trading is essentially an investment, with gains and losses. It is incomplete to make purchasing decisions based solely on price. If you only focus on the price of the product, you will ignore the quality of the product.
As the saying goes, “You get what you pay for.” If the price is different, the quality of the product will naturally be different. Therefore, sellers can remind buyers not to sacrifice the quality of the goods just for the sake of cheapness. There are many fakes on the market now. Although some sellers’ goods are very low-priced, they are probably shoddy. If you buy them because of the desire for cheapness, Products of inferior quality are worth the loss. Sellers should be sincere and let buyers feel that the seller is thinking about them, which will make it easier to impress buyers.
For example:
Question: How about the quality? Some other sellers have lower price. Can lreturn to you ifIdo not satisfied after receiving it? (How is the quality of the goods? Some other sellers have lower price. The price is very low. If I am not satisfied after receiving the goods, can I return it? )
Answer: For the quality, I can assure you it is very good. If the item has the quality problem, please contact me as soon as you get it. We have return policy.please readit carefully before you make the bid.(About quality, I can assure you that the quality of the goods is very good. If there are quality problems with the goods, please contact us as soon as possible. We have Please read the return and exchange policy carefully before placing an order)