When we operate Amazon, we may encounter problems of all sizes. Among them, Amazon’s account restriction is one of the headaches. So what are the reasons for Amazon’s account restriction and how to solve it?
1. High return rate
Reason: If the seller’s products are often returned by customers and the return rate exceeds Amazon’s standards, the account may be restricted.
Solution:
To reduce dissatisfied customers, provide detailed and accurate product descriptions.
Ensure product quality and reliability to reduce returns.
Use Amazon FBA to let Amazon manage return services.
2. High proportion of order cancellations
Reason: A high proportion of order cancellations may cause concern to Amazon, especially if the merchant has a higher proportion of order cancellations.
Solution:
Ensure inventory accuracy and prevent order cancellations.
Cancel orders only when there is a reasonable reason, such as insufficient inventory and product damage.
Provide customers with excellent customer service to reduce the need for customers to cancel orders.
3. Intellectual Property Issues
Reason: If a seller is accused of infringing intellectual property rights, such as patents, trademarks, or copyrights, the account may be restricted.
Solution:
Perform regular checks on your product listings to ensure that they do not infringe on the intellectual property rights of others.
In the case of intellectual property claims, take timely action to resolve the issue, including removing infringing products.
4. Malicious Behavior
Reason: If a seller is found to be engaging in fraud, falsifying evaluations, or other malicious behavior, the account may be permanently banned.
Solution:
Operate honestly and prevent any malicious behavior.
To ensure compliance management, follow Amazon’s business policies.
5. Incomplete or inaccurate information
Reason: Providing incomplete or inaccurate account information may result in account restrictions.
Solution:
Provide accurate and complete account information, including contact information and bank account.
Update account information in a timely manner to ensure that they are up to date.
6. Amazon account abuse
Reason: If Amazon suspects that an account has been abused, the account may be restricted.
Solution:
Comply with Amazon’s business policies, ensure compliance management, and prevent the account from being considered abused.