As Russia’s leading online marketplace, Ozon offers a variety of services and policies to meet the needs of buyers and merchants. In this article, we will explain in detail Ozon’s partial compensation policy and export tariffs on goods, as well as how to create a new delivery method and deal with the problem of package status not being updated in time.
1. Partial compensation policy.
The partial compensation policy applies to merchants using the RFBS logistics solution to handle buyer returns. In this case, the merchant has the right to propose that the buyer keep the goods and only refund part of the payment instead of paying the full amount. This situation applies to buyers who have received goods with minor defects but still apply for a return. Merchants can propose partial compensation in appropriate circumstances to reach a satisfactory solution for both parties.
2. Tariffs on goods exported to Russia.
There are a few points to know about tariffs on goods exported to Russia:
If the value of a package exported to Russia is less than 200 euros and the weight is less than 31 kilograms, it will be exempt from tariff processing. This means that the import of small-value goods will not involve additional tariffs.
For packages exceeding the above limits, buyers are obliged to pay the duties and taxes prescribed by law. The Russian Federal Customs Service will charge a fee of 15% of the value of the goods or 2 euros per kilogram of excess weight (whichever is higher).
These regulations are designed to ensure the legality and fairness of the import and export of goods, while also protecting the rights and interests of buyers and merchants.
3. How to create a new delivery method.
To create a new delivery method, you can follow the steps below:
Go to the Logistics section in the Personal Center.
Find the “Delivery methods from this warehouse” module on the required warehouse information page and click “Add”.
Choose the location where the goods will be delivered to the carrier.
Choose a logistics company: it can be an integrated or non-integrated logistics company.
Choose a delivery method: it can be a courier or a pickup point.
Indicate the delivery method and the delivery deadline.
Indicate the destination of the goods.
Finally, save the created delivery method.
4. Dealing with package status not being updated in time.
If an integrated delivery method is selected and a tracking number is provided, the package status will be updated automatically. However, if a non-integrated delivery method is used, the package status needs to be manually updated through the “Orders” column in the personal center. This ensures that you can always know the latest status of the package and provide better customer service.
In summary, Ozon’s partial compensation policy and tariff policy on the export of goods to Russia provide merchants with more flexibility and transparency. At the same time, the problems of creating new delivery methods and handling package status not being updated in time have also been solved, providing merchants with a smoother operating process. Merchants should comply with relevant policies and regulations when using the Ozon platform to ensure compliance and provide an excellent customer experience.