With the development of cross-border e-commerce logistics, various cross-border e-commerce platforms have successively launched personalized logistics policies to better serve platform buyers. The logistics policies of various platforms tend to be self-operated or joint-operated, and the right of sellers to choose independently is gradually reduced. In addition to strong professional capabilities, cross-border e-commerce logistics companies must also have the ability to serve the platform, and the requirements for informatization are also getting higher and higher.
In September 2015, Cainiao Network announced that it would launch the “AliExpress Worry-Free Logistics” service (hereinafter referred to as Worry-Free Logistics) in cooperation with AliExpress, providing a cross-border full-link one-stop logistics service for cross-border direct mail.
After using this logistics service, AliExpress sellers can package and integrate a series of services such as collection, delivery, logistics details tracking, logistics dispute handling, and after-sales compensation into two options: standard service and priority service. The use of Cainiao’s big data intelligent routing and order splitting technology enables export sellers to optimize logistics services and corresponding service providers according to the different needs of specific orders (delivery location, item weight, category, etc.) and provide integrated services after choosing Worry-Free Logistics. In addition, the refund of disputes caused by logistics reasons will be borne by the platform. At present, the partners participating in “AliExpress Worry-free Logistics” include Singapore Post, 4PX, Sinotrans, Yanwen, Hong Kong, China, Spain Post, UK Post, Finland Post, Sweden Post, DHL and nearly 30 other logistics companies.
Worry-free Logistics has launched standard services and priority services, with estimated delivery times of 13-35 days and 3-10 days for core countries (regions), respectively, which is more than 40% faster than the current average efficiency in the industry. In the future, we will continue to introduce and jointly build logistics routes through partners to improve efficiency.
Sellers send their product inventory sold on Amazon directly to Amazon’s local market warehouse. When customers place an order, the Amazon system automatically completes the subsequent delivery. This is the FBA service introduced by Amazon in 2007 to highlight the platform function. That is, Amazon opens its platform to third-party sellers and incorporates its inventory into Amazon’s global logistics network, providing sellers with picking, packaging and terminal delivery services, and Amazon charges service fees. For products using FBA services, Amazon will directly push them to PRIME members to increase sales opportunities for such products. The opportunity that Amazon FBA brings to the cross-border e-commerce logistics industry is that it allows other logistics providers to provide logistics services from the source of goods to the FBA warehouse.
WishPost was originally a Wish merchant-exclusive logistics product jointly launched by China Post and Wish. It has now become the only logistics service provider recognized by Wish. Orders that do not use WishPost will be fined by Wish.
eBay’s SpeedPAK logistics service encourages goods worth more than US$5 to be shipped from overseas warehouses, and stipulates that a certain proportion of direct mail orders must use SpeedPAK logistics services. SpeedPAK was jointly created by eBay and its logistics strategic partner Orange Union Technology Co., Ltd., based on the eBay platform logistics policy, and tailored direct mail logistics solutions for eBay’s Chinese cross-border export e-commerce sellers. This logistics solution has the advantages of docking with the eBay platform, fast logistics timeliness, timely collection and scanning, and protection by the eBay platform.