In order to ensure that sellers can operate with peace of mind on AliExpress and help sellers reduce the impact of force majeure factors in logistics, AliExpress and Cainiao Network jointly launched an official logistics product “AliExpress Worry-free Logistics”. “AliExpress Worry-free Logistics” has many advantages, mainly reflected in timeliness, freight rates, operating systems, after-sales and other aspects.
1. Stable channels and fast timeliness
Cainiao Logistics cooperates with high-quality logistics service providers to build a logistics service network covering the world. At the same time, Cainiao Logistics has an intelligent subsystem that can match logistics methods according to the destination country (region), category, and weight, with faster timeliness.
2. Preferential freight
As a cargo logistics distributor, Cainiao Logistics has obtained many preferential prices in the process of its cooperation with logistics companies. The freight rates in key countries (regions) are about 80% to 90% of the market price.
3. The platform provides better after-sales service and compensation measures
Logistics disputes using “Worry-Free Logistics” do not require sellers to respond. The platform will directly intervene to verify the logistics status and make judgments; disputes caused by logistics reasons and low DSR (detail seller rating, seller service rating system) scores will not be counted in the seller account assessment; refunds for disputes caused by logistics reasons will be borne by the platform; sellers who are dissatisfied with the “Worry-Free Logistics” service can file complaints online.
4. Logistics plan of Worry-Free Logistics
Logistics plans include three categories: Worry-Free Logistics – Simple, Worry-Free Logistics – Standard and Worry-Free Logistics – Priority. The details are as follows.
(1) Worry-Free Logistics – Simple
This is specifically for orders from AliExpress sellers with Russian and Ukrainian orders less than 2,000 grams, Spanish orders less than 500 grams, Belarus orders less than 2,000 grams, and Chile orders less than 2,000 grams. This is a simple registered logistics service for small packages with an order value of ≤ US$5 (≤ US$10 in Spain).
(2) Worry-free logistics – standard
This is a high-quality logistics service launched by Cainiao Network, providing AliExpress sellers with a one-stop logistics solution for domestic collection, international (inter-regional) delivery, logistics detail tracking, logistics dispute resolution, and after-sales compensation. Logistics covers more than 200 countries and regions around the world, including Russia’s self-pickup service covering 66 states and nearly 800 self-pickup cabinets in 183 cities in Russia; France’s self-pickup service supports regions other than Corsica.
(3) Worry-free logistics – priority
< p>This is the online logistics method that Cainiao Network cooperates with commercial express to serve AliExpress sellers. Currently, it can reach 176 countries and regions around the world. In terms of weight limit, the first weight in Russia is 100 grams, the additional weight is 100 grams, and the weight limit is 30 kilograms. It is charged according to the actual weight, and no fuel fee is charged. For other countries (regions) outside Russia, 30 kilograms and below, it is charged according to the first weight of 500 grams and the additional weight of 500 grams; when the weight of the goods is 30-70 kilograms, it is charged by kilogram. The larger of the volume weight and the actual weight is the billing weight. The volume weight calculation method is: volume weight = length (cm) x width (cm) x height (cm) / 5000.