During the sales process, when faced with customers’ requests for discounts, if the company’s price policy allows, customer service staff can adopt the following different strategies to offer discounts to customers.
(1) Retreat to advance. Customer service staff first tell customers that the price of the product is already very favorable, and then propose conditions for the discount, such as “10% off the total price when you buy an item” or “Get XX for free when you spend XX”, etc., to try to increase the customer’s average order value.
(2) Get straight to the point. Customer service staff directly agree to the customer’s request for a price reduction, inform the customer of the company’s specific discount details, and finally express the hope that the customer can share the product’s good reviews on the platform.
范文
Dear XXX,
Thank you for your attention in the item.
We are sorry for that we can’t offer you the low price you bargained. In fact, the price listed is very reasonable and has been narrowly calculated.
However, we’d like to give you 5% discount if you purchase more than 5 pieces in one order. Please let me know if you have any further questions.
Thanks!
Yours Sincerely
范文
Dear XXX,
Thank you for your attention in our item. As a matter of fact, it is the best price and our profit margin is really very low.
However, we can give you a XX % discount if you purchase more than XX pieces in one order.
Looking forward to your reply. Thank you.
范文
Dear XXX,
Thank you so much for your text.
The item is on sale now. You can enjoy a discount of 20 % plus free shipping if your purchase are over S 100. Additionally, we will send you some gifts if you could give us a five-star comment.
Thank you!
范文
Dear XXX,
Thanks for your inquiry.
I bet you must agree that our price is very competitive for such good quality, which can be witnessed from our product feedback. Discount can not be provided for 1 piece as we only have minimum profit. However, we can give discount of 5% for bulk buying with no less than 50 pcs.
Thank you for consideration and understanding. Looking forward to your response.
范文
Dear XXX,
Thanks for your message. Well, if you buy both of the x XXX items, we can give you a % discount. Once we confirm your payment, we will ship out the items for you in time.
Please feel free to contact us if you have any further questions.
Thanks & Best regards!
范文
Dear XXX,
Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX with shipping fees included. If you order XX pieces in one order, we can offer you the bulk price of $ XXXX/piece with free shipping.I look forward to your reply.
Regards!