When operating TikTok Shop, some sellers who have not operated for a long time will find themselves becoming inactive sellers, which raises questions. Inactive sellers refer to cross-border sellers who have not actively managed their accounts in the past 60 days. What kind of situation is considered as not actively managed, and how to remedy it in time when becoming an inactive seller? This article will describe the problems that will occur if the seller’s status becomes an inactive seller, and how to solve the problem.
Login activities include:
1. Modify product information
2. Process orders (i.e. change order status)
3. Log in to the seller’s backend
4. Respond to customer service inquiries
What happens if the seller is inactive?
If the store is inactive for more than 60 days (calendar days), TikTok Shop will remind the seller to operate and manage the store and put it on the shelves via email.
If the seller does not conduct any store activities within 7 calendar days, all products will be automatically removed from the shelves and the store will enter the investigation period. The daily order volume that the store can accept will be limited during the investigation period.
If the store is inactive for more than 90 calendar days, TikTok Shop will remind the seller to put it on the shelves via email. If the seller does not take any action, the store will be banned (permanently) after 7 calendar days.
Note: If the seller has paid the store deposit, the store will not be permanently banned. However, the goods in the store will be removed from the shelves until the seller takes action to manage the store.
The seller can log in to the Seller Center account, re-list the store, and sell again.
The above content is the problems and solutions that will arise when the seller’s status becomes an inactive seller. In order to avoid changing their status to an inactive seller, sellers should perform certain login activities within the corresponding period, process orders, respond to inquiries in a timely manner, etc., to prevent entering the inactive seller status under unnecessary circumstances. This will inevitably cause certain obstructions and impacts on normal operations, and may even lead to the banning of stores or the removal of goods. Sellers are reminded again to pay more attention.