Detailed explanation and management skills of Alibaba International Station inquiry system
1. Basic concepts of Alibaba International Station inquiry
Inquiry, also known as inquiry, is an inquiry made by a buyer or seller to the other party regarding conditions and a request for an offer from the other party in order to purchase or sell a certain commodity. In the actual business of international trade, the buyer (importer) usually takes the initiative to contact the seller to inquire about the transaction conditions of export commodities, such as price, specifications, quantity, payment terms, packaging, transportation, etc., and to request price lists, catalogs, samples and other materials .
2. Alibaba International Station Inquiry Function and Module
2.1 Inquiry function module
The inquiry functions of Alibaba International Station include but are not limited to:
- Inquiry order management: Including all inquiry orders, sent, marked, junk inquiry, deleted, export inquiry, inquiry allocation record and other functions.
- Reception settings: Includes intelligent reception settings, audio and video reception settings, inquiry distribution settings, etc.
- Message Management: TM message manager and cloud disk.
- Common functions: Drafting intention contracts, my contract templates, RFQ recommendations, all orders.
2.2 Customer Management
Paths to achieve customer management include:
- Add customers from the inquiry.
- Contact and import buyer information through TradeManager.
- Add customer information manually.
3. Inquiry allocation rules
Administrators can set inquiry distribution rules to ensure that inquiries are properly handled:
- Assigned to the corresponding person in charge by product.
- Assigned to the corresponding regional person in charge by region.
- Inquiries from the same buyer are automatically assigned to the same salesperson.
4. Seven subsystems of the inquiry system
Alibaba International Station inquiry system consists of seven subsystems:
- Inquiry, email, RFQ, customer, real-time marketing, visitor details, TradeManager.
5. Inquiry System Operation Guide
5.1 Inquiry
After logging in to Alibaba International Station, click “Inquiry” in the “Business Opportunity Communication” tab to enter the inquiry box interface.
5.2 Email
Also in the “Business Opportunity Communication” tab, click the “Email” option to view customer emails and push information.
5.3 RFQ
Select “RFQ Market” in the “Business Opportunity Communication” tab and enter keywords to filter appropriate inquiries.
5.4 Customers
Click on the “Customers” option to view customer information and contact them directly through Trade Manager.
5.5 Real-time Marketing
Real-time marketing is a value-added service that automatically recommends customers.
5.6 Visitor details
Obtain customer information and conduct marketing through the “Visitor Details” option under “Data Manager”.
6. Characteristics and homepage structure of Alibaba International Station
Alibaba International Station is characterized by interactivity, credibility, professionalism and globalization, providing one-stop services such as store decoration, product display, marketing and promotion. The homepage structure includes core functional areas such as navigation bar, search bar, category bar, and member quick access.
Through the above content, readers can fully understand the operating mechanism of the Alibaba International Station inquiry system and how to effectively use the system for customer management and business opportunity development.