Detailed explanation of Jumia platform shipping process and precautions

Jumia, as a leading online shopping platform, provides merchants with an efficient shipping process. Whether it is direct mail delivery or FBJ (Fulfilled by Jumia) overseas warehouse delivery, a series of regulations need to be strictly followed to ensure that the goods can be delivered to customers on time and safely.

Direct mail delivery

Basic process

Direct mail delivery means that after the seller receives the order, he packages the products and sends them to the platform’s warehouse in China. Finally, the platform’s official logistics completes customs clearance and subsequent final delivery of the goods.

Notes

1. Delivery time: After receiving a new order, the seller must deliver the goods to Jumia’s designated domestic warehouse within 3 working days, otherwise the order will be automatically canceled.
2. Packaging requirements: The number of packages should be clearly marked on the outer box of the product packaging. If an order contains multiple items, you can choose to pack them one by one or combine them.
3. Warehouse selection: Jumia currently has six distribution points in China, located in Shenzhen, Guangzhou, Ningbo, Hong Kong, Xiamen, and Yiwu. Each warehouse has different settings in the system.
4. Logistics Agreement: New sellers must sign a logistics agreement with Seko before they can ship. The agreement needs to be signed once, and there is no need to sign it again when opening a new site.
5. Forecast information: After the shipment is completed every day, the tracking number, order number and relevant target country information of all packages need to be summarized and forecasted to Seko via email.

Return processing

Jumia implements a 7-day no-questions-asked return policy. The return process is as follows:

• Buyers return goods to local warehouse;
• Warehouse quality inspection confirms product status;
• Goods that meet the conditions for secondary sales will be stored in the warehouse for sale;
• For products that do not meet the standards or have been stored for more than 90 days, the platform will notify the seller whether they need to be shipped back to China;
• Sellers must follow instructions to pick up the goods. Failure to pick up the goods on time may result in the goods being deemed abandoned;
• The platform does not charge a destruction fee but there is a processing fee of $0.51 per item for returned goods.

FBJ overseas warehouse delivery

Basic process

The FBJ shipping process includes advance forecasting, obtaining the warehousing number, packing list preparation, warehousing inspection, etc.

Notes

1. Advance forecast: Forecast shipping information to the logistics provider via email at least one working day in advance;
2. Special Products: Live products must be accompanied by MSDS (Material Safety Data Sheet);
3. Packing requirements: One PO corresponds to a packing list, and shipments in batches are not allowed;
4. Warehouse verification: If the actual warehouse quantity does not match the order, the actual warehouse will be arranged based on the actual goods;
5. High Value Items: It is recommended to purchase insurance for valuable items.

Packaging Guidelines and Shipping Time

For direct mail cross-border small package orders, Jumia provides detailed packaging instructions to ensure the safe delivery of the goods. In addition, different types of orders have different delivery time requirements:

• Direct Mail (DS): needs to arrive at the sorting center within 5 working days;
• Overseas Warehouse (FBJ): Within 24-48 hours, depending on the country/city.

Conclusion

As can be seen from the above introduction, Jumia has developed detailed operating guidelines and specifications for merchants, whether using direct mail or overseas warehouse models. Following these rules will not only help improve customer satisfaction, but also effectively avoid unnecessary losses. I hope every seller can master this knowledge and achieve success on the Jumia platform!

Note: The specific warehouse address and operation details mentioned in the article may change. Please refer to the latest official announcement from Jumia.