Full analysis of the types and handling procedures of AliExpress refund disputes

On the AliExpress platform, refund disputes are a common problem between merchants and consumers. Effective solutions can help maintain good trading partnerships. Therefore, it is particularly important to understand the various types of chargeback disputes and their handling processes.

Common types of refund disputes

1. Customs Detention Issues: Refund requests due to excessive taxes or lack of necessary import documentation.
2. Unclear transportation status: The status of the product continues to be displayed in transit and has not been updated for a long time, which may cause buyers to worry about receiving the goods and apply for a refund.
3. Wrong customer address: Inaccurate customer information leads to the return of goods, resulting in refund disputes.
4. Signed for but not received goods: The system shows that the goods have been signed for, but the buyer has not actually received the goods, resulting in a refund application.
5. Lost goods: The logistics company lost the goods during transportation, so the buyer was unable to receive the goods and requested a refund.
6. Damaged or short-packaged goods: When the buyer signs for the goods, he discovers that the packaging is damaged, the goods are short-packed, or does not match the description, and then refuses to sign for the goods and applies for a refund.
7. Refund without reason: Some buyers may request a refund without reason, which is also a type of refund dispute.

Among the many refund disputes, the platform pays special attention to the following types of situations: product quality issues, packaging shortages, and actual products that do not match the description. These problems not only affect the reputation of the store, but may also lead to a decline in the overall reputation of the platform.

Refund processing process and time required

1. Initiate a dispute or refund request

When buyers find problems with their orders, they can initiate a refund request on the AliExpress platform. Buyers need to provide corresponding evidence to help the platform understand the dispute situation. At this stage, communication and negotiation can take place between buyers and sellers.

Time: Buyers need to initiate a request within 15 days after the order is completed. The processing time depends on the speed of negotiation between the two parties.

2. Platform intervention

If the buyer and seller cannot reach an agreement or the seller fails to respond in time, the buyer can request the platform to intervene, and the platform will review the dispute and make a judgment based on relevant evidence.

Time: Platform review usually takes 24-72 hours.

3. Processing refunds

If the platform recognizes the buyer’s right to refund, the platform will deduct the corresponding amount from the seller’s account and make a refund. If the seller has shipped the goods, the buyer needs to return the goods and provide express delivery documents.

Time: Refunds usually take 2-10 working days to reach the buyer’s account. The specific time depends on the payment method and bank processing speed. If you need to return an item, the refund may take longer.

In short, the handling of refund disputes on AliExpress is affected by many factors, including communication between buyers and sellers, platform review, and the amount and payment method involved in the refund. Throughout the entire process, both parties should wait patiently and actively cooperate with the platform’s requirements to ensure that the dispute can be resolved in a timely manner.