How to effectively handle disputes between malicious buyers on AliExpress and analysis of payment methods

In cross-border e-commerce transactions on AliExpress, the emergence of malicious buyers may cause various disputes, including malicious returns and malicious negative reviews. The way in which these disputes are identified and handled is particularly important. The following is a detailed introduction to how to deal with malicious buyers and the Yandex.Money payment method.

What is a malicious buyer?

Malicious buyers usually take pictures of other products to complain about discrepancies after receiving the product, actively request a refund without returning the product, or raise questions after a period of time has passed after receiving the product. In addition, malicious buyers may intentionally leave negative reviews due to product issues.

When dealing with such issues, sellers must first clarify that the causes of disputes may be divided into the following three aspects:

1. Own reasons: For example, you chose the wrong color or attributes of the product, or the product was damaged due to improper packaging.
2. Platform reasons: For example, logistics loss or delayed shipment.
3. Buyer reasons: including malicious refunds and negative reviews.

Sellers should view these issues rationally and avoid blaming buyers for their own and platform mistakes.

How to deal with malicious buyers?

For malicious buyers, the handling method is as follows:

1. Proactively handle disputes: Try to meet the buyer’s requirements and choose to return or exchange the goods to resolve the problem.
2. Block malicious buyers: The steps are to enter “Customer Marketing” through the AliExpress backend, search for and add the buyer to the blacklist, so that the buyer will not be able to visit the store again. Purchase products.
3. Report malicious behavior: Sellers can find “I want to report” in the merchant backend and select the corresponding malicious behavior to make a complaint. It should be noted that sellers can only report one type of malicious behavior at a time, and the platform will process it within 5-7 working days.

Report types for malicious buyers include:

• Malicious Reviews: The act of maliciously leaving negative reviews.
• Rogue auctions to occupy inventory: This behavior refers to competitors maliciously auctioning goods to harm the interests of other sellers.
• Malicious Disputes: Frequent unreasonable complaints against the same buyer.

It is important that sellers provide high-quality products and after-sales services to reduce the possibility of disputes.

Yandex.Money payment method introduction

Yandex.Money is a well-known payment e-wallet in Russia, with nearly 18 million active users, its daily transaction processing capacity reaches 150,000, and its brand awareness is as high as 85%. Yandex.Money supports both wallet payment and cash payment.

• Wallet payment: Users can register a Yandex.Money wallet account and use the account balance or bind a bank card to pay.
• Cash payment: After placing an order online, users will receive a payment code. With this code, they can make cash payments at Yandex.Money terminals or Sberbank ATMs, or through Sberbank online banking Enter the code to complete payment.

It is worth noting that the payment limit of Yandex.Money is from 0.01 to 5000 US dollars, and it must comply with the payment limit requirements of AliExpress and Yandex.Money.

To sum up, effectively dealing with malicious buyers on AliExpress and making reasonable choices of payment methods are important measures to improve sellers’ transaction experience and protect their own rights and interests.