Detailed explanation of the internal messaging function of AliExpress: messages, order messages and blacklist management

On the AliExpress platform, the functions of site messages mainly include five parts: messages, order messages, system messages, growth voices, and message blacklists. The following explains in detail how to use these features and why they are important.

1. Message function

The messaging function is the most important part of the site’s messaging, allowing sellers to receive information from buyers. In this function, there are several practical small functions worthy of attention:

• Unanswered vs. Replied Marking: Users can mark received messages as unanswered or replied, which helps manage the processing status of the message.

• Message labels: For important messages, sellers can use labels of different colors to mark them to avoid missing key communications.

• Batch Reply: When receiving a large number of messages, sellers can select multiple messages and click the “Batch Reply” button to achieve a quick reply.

The seller can write the reply content in the input box, add emoticons or upload pictures, and click “Send” when completed. In addition, if the seller receives harassing information, the seller can add the buyer to the blacklist.

2. Order message

The order message function allows sellers to view the order status of each transaction, such as waiting for shipment, waiting for receipt, or completed order, etc. This feature enables sellers to easily manage order feedback and messages, and handle buyer inquiries efficiently.

To drill down into specific order details, sellers can simply click on the image or title of the order to get more detailed information.

3. System messages and growth sounds

System messages and growth voices are some important notices officially issued by “AliExpress”. Sellers should stay tuned to learn about the latest developments and platform policies. These messages usually include platform updates, policy changes, etc., ensuring that sellers can adjust their business strategies in a timely manner.

4. Message blacklist management

In the message blacklist section, sellers can view the buyers who have been added to the blacklist. When a blacklisted buyer sends messages to a seller, the seller will not be able to see the information. Often, blacklisting senders of harassing messages is a tactic to increase productivity.

If an ordinary buyer is accidentally added to the blacklist, the seller can recover by checking the buyer and clicking “Remove from Blacklist”.

By effectively managing various functions of internal messages on AliExpress, sellers can significantly improve communication efficiency with buyers, better process order information, and maintain good trading relationships.

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