AliExpress Dispute Handling Guide: Guide customers to cancel the dispute process and precautions

On the AliExpress platform, sellers will inevitably encounter disputes raised by buyers. For sellers, correctly guiding customers to cancel disputes not only helps maintain the reputation of the store, but also avoids unnecessary economic losses. This article will introduce in detail the specific process and related precautions on how to guide AliExpress customers to cancel disputes.

Guide AliExpress customers to cancel the dispute process

1. Log in to your AliExpress account and find the order that caused the dispute.
2. Enter the order page, click Progress Dispute, and enter the dispute details page.
3. Click the “Cancel Dispute” button and confirm the cancellation.

Please note that if a dispute is canceled and the “Buyer Protection Period” has expired, the price of the order will be refunded to the seller and the buyer will not be able to file a dispute again.

Notes on canceling disputes

1. Only the buyer can cancel the dispute: Neither the platform nor the seller can directly cancel the dispute.
2. If the dispute involves a return for a refund, the buyer can cancel the return to cancel the dispute.
3. If the buyer is unable to cancel the dispute on his own, please contact the buyer’s customer service directly for guidance on the order.

Effective ways to contact guests to cancel disputes

When a store encounters a dispute, the seller should proactively communicate with the buyer to find out the specific reason why the buyer raised the dispute. Usually, the main reasons why buyers raise disputes are as follows:

• No product received
• The item received is not as described
• Product quality issues

For these reasons, sellers need to analyze specific problems and provide corresponding solutions. For example, if a dispute is caused by logistics, the seller should proactively contact the logistics company to confirm the location and status of the product, and provide timely feedback to the buyer. If there is a problem with the product itself, the seller should promptly optimize the product or change suppliers, and provide solutions such as refunds or reissued products.

Preventive measures in daily operations

In order to reduce the occurrence of disputes on AliExpress, sellers can take the following measures:

• Provide clear and accurate product descriptions
• Show high-quality product images
• Actively conduct pre-sales communication
• Use appropriate secure packaging
• Choose a reliable logistics partner
• Establish a complete after-sales service system

Through these measures, sellers can reduce the possibility of disputes and improve the credibility and competitiveness of their stores.

Summary

Sellers should pay attention to the prevention and handling of disputes when operating an AliExpress store. By providing accurate product information, good communication and customer service, and quality packaging and express delivery services, sellers can reduce the likelihood of disputes and enhance their store’s credibility and competitiveness. At the same time, if a dispute arises, promptly communicate and negotiate with the buyer to resolve it to avoid further impact and loss as much as possible.