How Meikeduo sellers can prevent complaints from the root cause and optimize operation strategies

In the process of operating on Meikeduo platform, sellers often encounter various buyer complaints, which will not only affect the reputation of the store, but also lead to the loss of sales opportunities. In order to help sellers avoid these problems from the root cause, this article will comprehensively discuss the common causes of complaints and prevention methods, adjustments to peak season operation strategies, and maintenance of store reputation.

Common causes of complaints and prevention methods

The product is incomplete and missing accessories

Workaround: Make sure you upload the correct product image and accurately describe any accessories included with the product in the description. Detailed pictures of accessories are attached to provide clearer information.

The product received is different in color, size or model

Workaround: Add variations of your product, including different sizes, colors, models, etc. Edit and add variations in listing management to ensure buyers see all options before buying. Fill out the UPC for each variant to avoid packaging errors.

Methods to avoid buyer complaints from the source

Upload accurate product information

When creating your product listing, make sure to provide detailed product information, including color, size, model number, etc. Clear descriptions can reduce buyers’ uncertainty about the product and reduce the probability of complaints.

Update inventory and product variants in a timely manner

Regularly check and update inventory information to ensure that product variants and inventory status are up to date. Avoid complaints due to out-of-stock or unclear variants.

Establish a clear after-sales policy

Clearly stipulate the return and exchange policy and display it clearly on the product page. Reduce the possibility of buyers making unreasonable complaints after receiving the goods through clear after-sales policies.

Provide quality customer service

Respond quickly to buyers’ questions and complaints, proactively solve problems, and demonstrate a professional and responsible attitude. Excellent customer service can enhance customer satisfaction and reduce complaints.

Meikeduo platform’s strategic adjustments to peak season operations and seller guide

In order to meet the challenges during peak periods, Meikeduo platform has launched new logistics and warehousing policies.

Adjustment of logistics related expenses

• For items priced below 149 pesos, sellers are required to pay a fixed cost fee of 25 pesos.
• A new product price range of 149-299 pesos has been added, and the corresponding fixed cost is 30 pesos.
• For items priced above 299 pesos, free shipping will be increased by 5%.
• Based on the reputation of the merchant and the listing type, the platform will continue to provide merchants with discounts of up to 50%.

FULL warehouse related policy adjustments

• The penalty fee for late cancellation of shipments and overdue scheduled warehouse delivery increased from 10 pesos/pcs to 12 pesos/pcs.
• The fine for over-issuance is increased from the original 10 pesos/pcs to 20 pesos/pcs.
• Daily platform storage fees will be adjusted, and the specific impact will vary based on category and inventory volume.

Products detained for more than four months

• Scrap costs will be reduced by 90%, providing a cost-effective way to clean up marketable products.
• Allow sellers to exit their inventory once for free so they can better manage their inventory.

How to maintain the reputation of Meike multi-sellers

Store reputation is very important to Meikeduo sellers.

The importance of maintaining store reputation status

• Maintain normal store traffic: The platform will punish stores with poor reputation and reduce their exposure and traffic in search results.
• Necessary conditions for participating in high-traffic activities on the platform: Stores with a good reputation are more likely to be selected by the platform to participate in various high-traffic activities.

Calculation dimensions of store Reputation

• Order complaint rate: The order complaint rate refers to the proportion of orders sold by sellers that are complained by buyers.
• Order processing time: The delay rate of order processing will affect the color of the store’s reputation.
• Seller order cancellation rate: Orders canceled by the seller will be included in the order cancellation rate reputation.

How to maintain the reputation of the store?

• Regular inventory clearance: Regularly review the products in the warehouse to identify which products are older and then take measures, such as promotions, discounts or clearance processes, to increase sales speed.
• Optimize inventory management: Ensure your inventory management system operates efficiently to reduce inventory backlog.
• Provide excellent after-sales service: proactively contact each buyer to understand buyer needs in a timely manner, communicate order delivery status, and avoid order complaints.
• Strictly control order processing timeliness: ensure that order processing timeliness is completed within the specified time to avoid processing timeliness delays.
• Reduce the order cancellation rate: Pay attention to avoid order cancellations to maintain a low order cancellation rate.

Conclusion

By taking the above preventive measures, sellers can better manage the operation process, improve product quality, reduce complaint rates, create a better shopping experience for buyers, and enhance their reputation on the Meikeduo platform. Meikeduo’s new policy aims to prepare for the upcoming peak season and also provides sellers with a new operating framework. By adapting to these changes, sellers can not only better manage their business, but also improve their shipment turnover rate, thereby gaining an advantage in a highly competitive market.