Comprehensive guide to frequently asked questions about Meikeduo store opening and delivery timeouts

1. Solution to common problems when opening a Meikeduo store

1. Platform fees

Meikeduo does not charge any monthly fees, and sellers only need to pay commissions and overseas warehouse last-mile delivery fees. The commission rate for the Mexico station is approximately 17%-19%, and the specific rate depends on the category of goods sold.

2. Overseas warehouse service

Meikeduo provides sellers with free overseas warehousing services without any warehousing or management fees. Sellers can choose to use it or ship it themselves according to their own needs.

3. Delivery time and freight

Last-mile delivery from overseas warehouses is very fast and can usually be delivered to consumers within 1-2 days. The calculation of shipping costs is based on factors such as store reputation, net weight of goods, and selling price. For new stores, the shipping fee is about 18 to 30 yuan; as the store’s reputation improves, the shipping fee will gradually decrease.

4. Sites can be opened

Meikeduo has a total of 18 sites, covering most countries in Latin America. For international sellers, three sites in Mexico, Chile and Brazil can be activated in the same account.

5. Language requirements and payment methods

Although the backend defaults to an English interface, Meikeduo will automatically translate the uploaded product information into local languages. Additionally, product pricing is in U.S. dollars and then converted to local currency on the front end, with the exchange rate difference borne by the platform. The repayment cycle is fast, and settlement is usually completed within two weeks when the buyer confirms receipt of the goods and the amount accumulates to US$500.

6. Product exposure and business strategy

The platform has a KPI assessment mechanism for merchants, and stores with higher reputations can get more exposure opportunities. It is recommended to take the high-quality route. The system will provide more traffic support to listings with excellent performance.

7. Market analysis

The consumption level in the Latin American market is close to that of the domestic market. Consumers tend to consume immediately and lack the awareness of savings. The growth rate of e-commerce is second only to Southeast Asia, ranking second in the world.

2. Frequently Asked Questions and Solutions about Delivery Time Exceeded

1. Definition

Exceeding delivery time refers to the seller’s failure to complete the delivery process of the order within the promised time.

2. Reason

• Insufficient stock
• Logistics delays
• Surge in orders
• Operation error

3. Processing method

• Communicate with the buyer immediately to explain the reason for the delay and inform the expected delivery date
• Offer compensation or refund options
• Strengthen inventory control
• Improve logistics and distribution efficiency

4. Preventive measures

• Maintain adequate inventory
• Set reasonable delivery deadlines
• Strengthen order management
• Maintain good communication with logistics partners

5. Respond to buyer complaints

• Respond quickly to customer dissatisfaction
• Explain reasons for delays and propose solutions
• Actively communicate to reach consensus

3. Payment method

Mercado supports a variety of payment methods, including but not limited to credit card/debit card, cash payment, online banking transfer and MercadoPago, etc., aiming to meet different customer needs and enhance user experience.

4. Summary

This article summarizes the problems and solutions that may be encountered when opening a store in Meikeduo, as well as how to effectively manage delivery time to avoid unnecessary trouble. In addition, several payment methods commonly used on the platform are also introduced. It is hoped that this information can help sellers better adapt to the operating environment of Meikeduo, the largest e-commerce platform in Latin America.