eBay sellers face the dual challenges of account theft and image infringement: How to deal with them effectively?

In the field of cross-border e-commerce, eBay, as an important sales platform, not only provides sellers with a broad market, but is also accompanied by various potential risks. Among them, account theft and product image infringement are two major problems faced by sellers.

Account stolen: emergency response and preventive measures

Common reasons

• Phishing websites and fraudulent links: Clicking on unknown links may lead to the disclosure of personal information.
• Weak passwords and unauthorized access: Simple passwords or using the same password across platforms increases the risk of theft.
• Malware and viruses: Computer infections can also lead to account theft.
• Social engineering and fraud: Criminals obtain account information by pretending to be official personnel.

Discovery method

• Unusual Activity: Watch for any unusual transactions or settings changes in your account.
• Unauthorized emails: Be wary of suspicious emails asking for verification information.
• Login failed: The prompt that failed to log in normally may have been tampered with.

Emergency measures

• Change your password now: Use a complex password and change it regularly.
• Notify customer service: Contact eBay customer service promptly to report the theft.
• Review settings: Confirm whether contact information, payment methods, etc. have been modified.
• Check Activity: Look for unauthorized actions.
• Update other platforms: Synchronously change passwords for other platforms using the same credentials.
• Run antivirus software: Scan and remove potential threats.

Prevention suggestions

• Strengthen your password: Set a strong, unique password.
• Beware of phishing: Avoid visiting suspicious URLs that ask for sensitive information.
• Handle requests for information with caution: Be wary of contact from unknown sources.
• Update device security: Upgrade systems and software regularly.
• Enable multi-factor authentication: Increase account security.
• Periodically audit accounts: Continuously monitor transaction records.

Image infringement: How to protect your own rights

When you find that your product images have been stolen, sellers should take the following steps:

• Try to communicate and resolve: First contact the infringing party to request deletion.
• Use the VeRo project to complain: As the original author, you have the right to file a formal complaint through the VeRo process.
• Prepare necessary materials: including original non-watermarked images, links to stolen images, etc.
• Application for copyright permission: Obtain appropriate authorization before using other people’s works.

In addition, the protection of pictures and other intellectual property is particularly important, and even images provided by suppliers need to confirm their ownership. When faced with issues such as trademark infringement, it becomes crucial to raise legal awareness and actively protect one’s legitimate rights and interests.

To sum up, whether dealing with account theft or image infringement, sellers need to be highly vigilant and take timely and effective actions. Through the application of the above strategies, you can not only reduce unnecessary losses, but also better safeguard your own business interests and brand image.