eBay Platform Operation Guide: Detailed explanation of transaction fee refund, logistics and order management
On the eBay platform, sellers need to sort out various operating procedures to improve transaction efficiency and customer satisfaction. This article will integrate content on transaction fee return, logistics operations and order management to help sellers better understand relevant policies and procedures.
Transaction fee refund
On eBay, sellers incur closing fees for transactions, but in certain circumstances, sellers may be eligible for closing fee rebates. These situations include:
- The seller and customer mutually agree to cancel the transaction.
- If the customer fails to pay, the seller will enter the non-payment dispute process as required.
- The seller successfully resolved the transaction issues and refunded the customer.
However, the following circumstances are not eligible for closing fee refund:
- The seller provides a partial refund to the customer.
- Sellers perform refunds outside the eBay platform.
- Seller offers opportunity to buy again.
After processing the customer’s return, refund or transaction cancellation request, the seller can be eligible for a transaction fee refund. If these requests are not processed, sellers can also open an unpaid dispute in the Resolution Center as required and manually close the unpaid dispute to qualify for a refund. Sellers can check whether they have received a closing fee rebate in their account overview.
Logistics operation process
The SpeedPAK logistics management solution launched by eBay and Chenglian Technology Co., Ltd. provides efficient logistics solutions for cross-border e-commerce sellers in Greater China to improve logistics timeliness and buyer experience. Sellers must follow eBay’s logistics policies, especially for shipments of high-unit price items, to ensure compliance.
eBay’s logistics operation process is as follows:
- Find the product that needs to be shipped in the pending order and click “Edit”.
- Edit item information and package information, including the price and weight of the declared goods, and select the delivery method.
- Apply for a logistics tracking number.
- Choose to print the form (A4 or thermal paper is acceptable).
Sellers need to ensure that the logistics information provided is accurate to reduce the incidence of logistics problems. Appropriate selection of logistics methods to ensure goods arrive on time is also an important factor in successful transactions.
Order cancellation and bid management
On eBay, both sellers and buyers can cancel orders. The buyer’s cancellation of the order will not be affected, but if the seller cancels the order for his own reasons, his rating will be affected. The main process for sellers to cancel orders includes:
- Log in to the eBay official website and enter the “My eBay” page.
- Select an account and enter the Resolution Center page.
- Select the transaction that needs to be canceled on the “Customer Service” page and enter the corresponding information to complete the cancellation.
After the seller applies to cancel the transaction, if the buyer confirms receipt of the refund, the transaction fee will be refunded within 10 working days.
In an auction, once a seller bids, the bid is binding and cannot be canceled under normal circumstances. Cancellation of the bid can only be made if there is a bidding error, the product description is incorrect, or the seller is unable to fulfill the obligation. Cancellation of bids needs to be done promptly to avoid being restricted near the end of the auction.
Conclusion
By understanding and following the relevant operating procedures of the eBay platform, sellers can effectively improve transaction management efficiency, reduce financial losses, and enhance customer service. It is crucial to master the policies on transaction fee return, logistics operations and order management, which can help sellers occupy a favorable position in the fierce market competition, thereby achieving business growth and improving customer satisfaction.