How to efficiently query logistics information on eBay to improve customer satisfaction
For cross-border e-commerce sellers, it is crucial to know how to check logistics information on eBay. This article will comprehensively introduce several simple and effective methods to help sellers easily obtain the latest updates on packages, thereby providing better customer service.
1. Use tracking number to check logistics information
Get tracking number
After completing an order on the eBay platform, sellers usually receive logistics information including a tracking number. Sellers can log in to the eBay seller backend or obtain tracking numbers through email notifications.
Enter the tracking number to the logistics partner website
Enter the obtained tracking number into the corresponding logistics partner website, such as DHL, UPS, FedEx, etc. These logistics partners usually provide online query functions, so sellers can know the shipping status and estimated delivery time of the package in real time.
2. Use the logistics tracking tool within the eBay platform
Order details page
Log in to the eBay seller backend, find the corresponding order, and click on the order details page. You can find the logistics tracking link or tracking number on the page. Click the link or enter the tracking number to check the logistics information.
My eBay page
Log in to the eBay seller backend, enter the “My eBay” page, and click the “Sell” tab. Find the order you want to query in the order list, click the order number, you can enter the order details page, find the logistics tracking link or tracking number for query.
3. Use third-party logistics tracking websites or applications
In addition to using logistics partner websites and tracking tools within the eBay platform, sellers can also choose to use third-party logistics tracking websites or applications, such as 17TRACK, AfterShip, etc. These websites and applications usually support multiple logistics partners and provide a unified query platform to facilitate sellers to query information on multiple logistics tracking numbers on one interface.
4. Check logistics through eBay order page
- Log in to your eBay seller account and enter the “My eBay” page.
- Click the “Items Sold” or “Items Shipped” option to find the order for which you want to query logistics.
- Click on the order number to enter the order details page.
- On the order details page, you can see the logistics company and waybill number.
- Copy the waybill number and conduct logistics inquiries on the logistics company’s official website or third-party logistics tracking platform.
5. Use eBay message center to check logistics
- Log in to your eBay seller account and enter the “Message Center” page.
- Find the information related to the order you want to query logistics, and click the “View Logistics Information” link.
- In the opened logistics information page, you can see the logistics company and waybill number.
- Copy the waybill number and conduct logistics inquiries on the logistics company’s official website or third-party logistics tracking platform.
6. Precautions
Update the tracking number in a timely manner
After the seller ships the goods, make sure to update the tracking number to the eBay platform in a timely manner so that buyers can check the logistics information.
Confirm logistics partner
Confirm the logistics partner used based on the order details or communicate with the buyer, and query on the corresponding logistics partner website to obtain accurate logistics information.
Logistics information delayed
Under special circumstances, such as holidays or force majeure, logistics information may be delayed. Sellers need to communicate with logistics partners or buyers in a timely manner and provide accurate information.
Through the above methods, sellers can not only improve operational efficiency, but also enhance buyers’ trust, laying a solid foundation for successful cross-border e-commerce sales.