How to auction and return goods efficiently on eBay?
Auction is a fun way of trading on eBay. As a seller, how do you auction things on eBay? How to handle buyer’s return request?
Detailed explanation of auction steps
Step 01: Log in to eBay and click the Sell hyperlink to enter the seller page
Step 02: Set product name
The product name is the first step to attract customers’ attention. A good product title not only allows potential buyers to understand the value of the product, but also attracts more followers. The product name should contain all relevant words. For example, “low-frequency headphones” is more attractive than “headphones” and also shows the professionalism of the seller. Avoid using vague words such as “super cool” and “very good”, and try to include other names for the product in the name, such as “MP3 player”.
Step 03: Enter product description
The product description must be detailed, including manufacturer, compatibility, size, weight, color, usage status and other information. It’s best to use a “features + benefits” approach in your description to attract buyers. For example, “This high-quality 80-200x lens allows you to easily take sports photos and wildlife photos.”
Step 04: Select auction method
Select Online Action as the auction method.
Step 05: Determine price
When setting the starting price, it is recommended to use a lower starting price to attract more buyers. Avoid using the reserve price as a starting price, which may lead to buyer misunderstandings.
Step 06: Complete the settings
Continue browsing the options to make sure the information is correct. Sellers still have time to correct errors in their information before the auction begins.
Return Process Guidance
1. Check the return policy of the product
Be sure to understand the seller’s return policy before purchasing an item. Check the specific return requirements and deadlines through the “Return Policy” column on the right side of the product page. Returns are made in accordance with the return policy.
2. Send a return request to the seller
Find the order to be returned in “My eBay”, click “Apply for Return”, select the reason for the return and fill in the description. After submitting the application, wait for the seller’s response.
3. Waiting for the seller to process the request
The seller will respond within 24 hours. If the seller agrees to return the product, you can prepare the return; if the seller refuses, you need to negotiate other solutions.
4. Prepare the goods and send them back
Keep the original packaging and accessories of the product, package it properly and attach the order information and return label, and choose a courier company to send it back to the seller.
5. Wait for seller’s confirmation and refund
The seller will confirm the status of the product after receiving it and refund the product if it meets the return conditions. Usually refunds are completed within 7 days. If you encounter any problems, you should contact the seller promptly.
Tips
Communicate with the seller before returning goods to ensure that both parties agree on the return agreement; choose a trackable express delivery service; remain patient and cooperative, and abide by the return policy. By following the above steps, you can successfully complete the auction and return process on eBay.