The impact and solutions of Amazon FBA outer box labeling errors and detailed explanation of packaging specifications

The Fulfillment by Amazon (FBA) service provides cross-border e-commerce sellers with convenient warehousing and distribution solutions. However, occasionally the outer box labeling of the product may be incorrect, that is, the outer box labeling of the product is different from the actual product. match. This article will explore the possible impacts of this situation and its solutions, combined with Amazon’s packaging specifications.

The impact of incorrect outer box stickers

Delivery delay

When the outer box label is incorrectly labeled, Amazon may not be able to accurately identify the product, causing problems during the identification and delivery of the product in the warehouse, thus affecting delivery time and customer experience.

Customer complaints

If the outer box label of the product does not match the actual product, the customer may receive a product that is inconsistent with the product he purchased, which will lead to customer dissatisfaction and complaints and damage the seller’s brand image.

Return and repair costs

Mislabeling may result in customer returns or the need to return the product for repair, and sellers will be responsible for additional costs and labor input, including the cost and time of repackaging, reshipping, and processing returns.

Solution

Strict quality inspection procedures

During the product preparation and packaging stages, sellers should ensure strict quality inspection procedures, check the correspondence between the product and the outer box label, and ensure that the labeling is accurate.

Standardized operation of labeling

Sellers should establish standardized operating procedures for label attachment and train staff to correctly apply labels, including selecting the appropriate label type, location, and attachment method.

Internal quality control and acceptance

Sellers should establish an internal quality control mechanism, including acceptance processes and sampling inspections, to ensure the accuracy of outer box labeling and make necessary corrections and adjustments.

Use professional logistics providers

Choose reliable logistics providers who are familiar with the requirements of FBA services and can provide accurate labeling services. Establish good communication with suppliers to ensure the accuracy of outer box labeling.

Monitoring and feedback mechanism

Establish a monitoring mechanism to regularly check for incorrect labeling on outer boxes and collect customer feedback. Correct problems and make improvements in a timely manner based on feedback and quality reports.

Communicate with Amazon customer service

If you find that the outer box sticker is wrong, please contact Amazon’s customer service team in time. Report the problem to them and request assistance in resolving it to reduce possible impact.

Amazon outer box packaging requirements

Weight requirements

Different Amazon sites have different requirements for the volume and weight of the outer box. Taking the US station as an example, it is required that the weight of a single outer box should not exceed 50 pounds (approximately 22.68kg). If a single product weighs more than 50 pounds, a clear multi-person lifting label “Team Lift” must be affixed to the outer box; for products weighing more than 100 pounds, a mechanical lifting label “Mech Lift” must be affixed.

Size requirements

For cartons containing multiple SKUs, the length on any side must not exceed 25 inches. A box can exceed the 25-inch limit if it contains only one large item that is longer than 25 inches.

Packaging materials that can be used

Permitted packaging materials include bubble wrap, intact paper (heavier kraft paper is best), inflatable air mattresses, and polyethylene foam boards.

Packaging materials that cannot be used

Prohibited packaging materials include various types of packaging foam (including foam made from biodegradable materials or cornstarch), foam strips, crinkled paper packaging, shredded paper, polyester foam crumbs, hair Bubble gum.

Outer box label

The “MADE IN CHINA” tag needs to be added to the outer box label.

Packaging materials and methods

Packaging materials

Amazon requires sellers to use high-quality packaging materials, such as cardboard boxes with a thickness of more than 1.5mm and tape sealing that meets ASTM D3951 standards.

Packaging method

It is recommended to use single product box packaging to avoid collision or squeezing of products during transportation. Use padding material to secure merchandise in merchandise boxes.

Product tag

Sellers need to mark the product name, ASIN code, seller name, quantity and other information on the product box, and attach shipping labels and barcode labels.

Box size

Sellers should choose appropriate box sizes based on product size and weight, and avoid using boxes that are too large or too small.

Prohibited packaging materials

Avoid using glass, film, paper bags, plastic bags and other non-compliant materials.

To sum up, complying with Amazon’s packaging specifications can not only ensure the safety of products during transportation, but also improve customer satisfaction and brand image, thereby increasing sales.