The consequences of delayed delivery of Meikeduo products may be serious, so merchants should communicate well with buyers and try to deliver the goods in time. This article will write about the handling methods of delayed delivery of Meikeduo products and the handling methods of many negative reviews of product delivery.
Meikeduo delivery delay handling methods:
If the product is not shipped within the specified time and there is no logistics update, it will be counted in the late delivery rate; if the late delivery rate is greater than or equal to 4%, it may cause the merchant account to be deactivated, with serious consequences.
First of all, once the platform determines that the merchant’s delivery is overdue, it cannot be changed and will be directly counted in the late delivery index. If there are many orders, there is no need to worry about it once or twice. What merchants have to do in the future is to deliver the goods in time.
Of course, merchants should also pay attention to communicating with buyers and explain the situation to each other to avoid complaints or cancellations of orders by buyers due to long-term non-delivery, which will affect the product order defect rate and merchant account.
If the late delivery rate is close to 4%, merchants should consider how to bring in new orders, increase the denominator, dilute the delayed delivery rate indicator with more denominator bases, and continue to use self-delivered listings to prevent the indicator from deteriorating.
Methods for dealing with many negative reviews of Meikeduo delivery:
1. Predict the delivery time in advance
As a merchant, you should predict the delivery time of the order in advance, and do not set a short delivery time for the order to avoid overdue. At the same time, before delivery, you should consider the logistics situation and choose a reliable logistics company to ensure that the logistics can be delivered on time.
2. Update logistics information in time
After the order is shipped, the merchant should update the logistics information in time so that the buyer can understand the order logistics situation in time. If there are logistics delays or other problems, the merchant should communicate with the buyer in time so that the buyer can understand and support.
3. Actively solve the problem
If the order is overdue, the merchant should actively solve the problem, communicate with the buyer in time, explain the reason and apologize. If the order is overdue due to the merchant’s responsibility, it should bear the corresponding responsibility and give the buyer a certain amount of compensation or discount to make up for the buyer’s loss.
Understanding and mastering the handling method of delayed delivery of Meikeduo products can avoid the consequences of excessive late delivery rate leading to the deactivation of the merchant account. Merchants need to predict delivery time, update logistics information in a timely manner, and actively solve order overdue problems to maintain merchant reputation and customer satisfaction.
Handling negative reviews about delivery is also the most important thing. Merchants need to communicate with buyers in a timely manner, explain the situation, assume corresponding responsibilities, and provide reasonable compensation or discounts to restore buyers’ trust.