How to set up a customer service email for a Shopify independent website and contact Shopify customer service

For independent Shopify sites, having a customer service email can not only enhance the professional image of the store, but also increase customer trust. This article will guide you on how to configure a professional customer service email for your Shopify standalone site, and introduce how to contact Shopify customer service for technical support.

Set up the customer service email for Shopify independent station

For foreign customers who are more accustomed to communicating by email, the existence of a customer service email often becomes one of the important signs for them to judge whether a company is legitimate and trustworthy. Therefore, it is particularly important to set up a customer service email for the Shopify independent station. Here, we recommend using Tencent Business Email as a customer service email solution because it is not only free but also powerful.

Steps to register for Tencent corporate email

1. Visit the official website of Tencent Enterprise Mail: Open the registration link of Tencent Enterprise Mail and click the “Activate Basic Edition” button;
2. Fill in the basic information: Fill in the real company information according to the page guidelines, and select the staff size according to the actual situation;
3. Bind the administrator’s WeChat account: It is recommended to bind the administrator’s WeChat account to receive email notifications. After completion, check the relevant agreement and click the “Register” button;
4. Add enterprise domain name: Tencent Enterprise Mail will be assigned a free domain name (based on the second-level domain name of onexmail.com) by default. However, in order to better display the brand image, it is recommended to use a customized one. level domain name. Click the “Add Enterprise Domain Name” button, select “Use an existing domain name”, enter the purchased first-level domain name and continue;
5. Set up email resolution: Follow the tutorial provided by Tencent to complete the domain name resolution settings. Normally, the analysis will take effect within 2 hours;
6. Create a customer service email account: Enter the Tencent Enterprise Email backend and add the customer service email address of the Shopify independent station through the “Address Book” – “Add Member” function;
7. Log in to customer service email: Finally, scan the QR code through WeChat to log in to your customer service email.

In addition, you can also bind the corporate email on WeChat to realize functions such as new email reminders and quick replies.

Contact Shopify customer service

When you encounter any problems while using Shopify, the official customer service will be your best source of help. Currently, Shopify has established an official team in China to provide more convenient Chinese customer service support.

How to contact Shopify customer service

1. Enter the Help Center: Log in to the Shopify backend and click “Shopify Help Center” in the upper right corner;
2. Select customer service support method: Find the “24/7 Customer Service Support” button at the bottom of the new page, and follow the instructions to log in to the Shopify store in question;
3. Select a contact method: There are currently two ways to communicate with Chinese customer service – email and WeChat. Choose one based on personal preference;
4. Seek help from English customer service: If the Chinese customer service cannot solve the problem, you can get more support through “View English Customer Service Options”. On the left is the online chat, and on the right is the Shopify global forum.

No matter which method you choose, the most important thing is to ensure that the problem is solved promptly and effectively. Hope the above guide is helpful!