In fact, merchants operating Temu need to have a deep understanding of the platform’s payment collection rules and related calculation methods. This article will introduce Temu’s payment collection rules in detail.
1) If the logistics track of the product on day T shows that it has been delivered or has the same logistics status, and there is no after-sales service for the product, the settlement process can start on day T+1.
2) If the logistics track of the product does not show that it has been delivered or has the same logistics status, and there is no after-sales service for the product, the settlement process can start 45 natural days after the logistics track of the product shows that it has been collected.
3) If the logistics track of the product on day T shows that it has been delivered or has the same logistics status, the product has generated after-sales service, and the order is not eligible for settlement for the time being. After the after-sales service and return (if any) are completed, and the responsible party is confirmed by the platform, the order will be settled for the relevant products according to the after-sales responsible party and the return result.
4) It takes at least 3 to 5 working days for the payment to arrive in the personal account, and weekends and holidays will be postponed (including Chinese and American holidays). In case of abnormal store information, including missing store information, wrong information, and failure to meet the cross-border conditions for funds required by the State Administration of Foreign Exchange and other institutions, it is recommended to contact customer service to confirm the specific reasons. After the abnormality is resolved, the loan will be restored; if the store has changed the store entity or the store fund account type, the funds will be suspended for settlement. After the change is completed, the funds can be resumed.
5) If the after-sales service is not specified in the platform rules, the individual must bear the responsibility (including but not limited to product quality issues, etc.), and the user does not need to bear the after-sales responsibility for this product. If an individual has any questions about the settlement data, he can provide information (including store id, skcid, and related screenshots, etc.) to consult the platform.
6) If the after-sales service specified in the platform rules must be borne by the individual (including but not limited to product quality issues, etc.), the individual may need to pay compensation to the consumer and the platform. For specific information, please refer to the “Temu After-sales Service Rules” displayed in the Seller Center.
The Temu platform’s payment is indeed RMB in the first stage, and its settlement rules are relatively simple. The settlement price can be agreed after the sample review. About a week after the consumer receives the goods, the account can be remitted to the merchant, and it will be directly settled in RMB.
The above content is about Temu’s payment collection rules. I hope it can help merchants gain a deeper understanding, help with payment collection security and ensure the safety of funds.