Temu platform is also a cross-border e-commerce platform, which has attracted a large number of sellers in recent years. Temu’s semi-hosting model has also attracted the attention of many sellers. So this article provides a detailed Q&A explanation of the delivery operation in Temu’s semi-hosting model.
Q: Is the platform also responsible for after-sales service of Temu’s semi-hosted overseas warehouse orders? Is it returned to its own overseas warehouse or the platform warehouse?
A: The seller is responsible for the after-sales service of Temu’s semi-hosting.
Q: For Temu’s semi-hosting, is it necessary to use a third-party overseas warehouse? Can it be an Amazon FBA warehouse?
A: FBA is also OK, but there cannot be any related third-party platform logos or identification information (including outer packaging), and it is also necessary to meet the basic requirements of various countries for outer packaging.
Q: How to settle the payment for Temu’s semi-hosting?
A: As with full hosting, confirm that T+1 day will be entered into the settlement system.
Q: Does Temu have any promotion for products in overseas warehouses?
A: Temu will have a separate traffic entrance for products in overseas warehouses, and will also make some marks.
Q: Temu is semi-hosted. If the platform is responsible for the customer service section, how can the merchant be responsible for the entire after-sales process?
A: In the seller’s backend, there is a page for customer service tickets. Contents that can be solved by the Temu platform will be solved by the platform itself. If the content cannot be solved, it will be sent to the merchant in the form of a work order, and the merchant will make another answer.
Q: Temu has no advertisers, so what operations are used to increase exposure and sales?
A: In Temu’s current traffic model, merchants have certain light operation rights, that is, Temu will open various activities, and merchants can sign up for activities.
Q: Do Temu sellers ship directly to users? Or do they first send to Temu’s warehouse for Temu to ship?
A: Temu’s overseas business is shipped directly to consumers by sellers, and there is no need to put it in Temu’s warehouse. It is shipped directly by the sellers themselves.
The above is a question and answer explanation about the shipping operation in Temu’s semi-hosted model. For merchants who have just settled in Temu, it can be used as a reference to ensure smooth operation and delivery.