Only when merchants master the rules of the shein platform can they better manage the shein platform. This article introduces how merchants handle shein orders and the steps of shein’s delivery.
How do merchants handle shein orders?
1. After receiving the return, the overseas warehouse can return it directly to the warehouse. The postage needs to be negotiated between the merchant and the buyer. For goods with high commodity value, the goods are returned to the bonded area of Hong Kong or Shenzhen, and repaired and sent abroad in the bonded area.
2. When the merchant receives feedback from the buyer (the buyer does not like it or sends the wrong goods), the merchant can notify the overseas shipment according to the overseas warehouse system, which not only saves delivery time, but also does not affect the secondary sales. The overseas operator checks the goods after receiving them, and then puts them on the shelves for sale.
3. If the buyer receives the damaged goods, the overseas warehouse generally has insurance, which is recommended to be purchased, and there are also those that come with the later journey. If the damaged goods are insured, the overseas warehouse will claim the merchant’s goods, and then the merchant can place an order with the buyer on the device again, which not only retains the order but also reduces the merchant’s risk.
4. If the buyer suddenly cancels the order during the transportation of the goods, notifies the overseas order or returns it to the overseas warehouse, the logistics will try to intercept it. If it cannot be intercepted, it doesn’t matter. The logistics party will notify the buyer’s local logistics point to mark the goods as expired for return.
What are the steps for shein’s delivery?
1. Receive the order and ship out
Check the recipient information of the package sent by the buyer
Handheld API device, warehouse distribution
FBA single item label change, then paste
Print labels, packing bags, weigh for one-piece goods
According to ECCCANG WMS, single sorting, centralized sorting, secondary sorting, order loading and other sorting methods are adopted. The warehouse can flexibly use different operation modes to improve the efficiency of outbound delivery.
2. Local delivery
Same-day transportation local express company
In addition to the loading and delivery of the card dispatch, the overseas warehouse also needs to perform daily warehouse work on the warehouse inventory, such as warehouse management, warehouse movement, aggregation, inventory management, etc.
Connecting to ECCANG WMS, a 200+ last-mile logistics provider, can easily realize the order data flow between overseas warehouses and last-mile logistics, and achieve efficient business collaboration.
This article introduces how merchants handle shein orders, including return processing and overseas warehouse delivery steps. By understanding these key skills, merchants can better manage the shein platform, optimize sales processes, and reduce risks.