Temu platform supports merchants to open semi-hosted services. This article introduces the method of creating a shipping warehouse for Temu semi-hosted services, as well as the operation method of handling rejected and returned items in Temu, for the reference of merchants.
1. Log in to the backstage of the semi-hosted store to view order management
Log in to the merchant backstage, enter the semi-hosted store (if there are multiple stores, you can switch to the store with the “semi-hosted” logo), and click [Distribution Management]-[Warehouse Address Management] on the homepage to jump to view order management.
2. Create a shipping warehouse
1. Warehouse address management
Click the “Distribution Management” module to enter the “Warehouse Address Management” module, and merchants can view the distribution warehouse list information;
2. Create a shipping warehouse
1) Click “Create Shipping Warehouse” to edit the shipping warehouse drawer. Merchants edit the following information in sequence:
a. Warehouse name. Merchants customize the warehouse name, and support bilingual editing of the shipping warehouse name in Chinese and English.
b. Contact person. Support bilingual editing of the shipping warehouse contact person in Chinese and English.
c. Contact information. Fill in the contact information of the country/region corresponding to the shipping warehouse. Phone numbers of non-shipping areas are not supported.
d. Warehouse address. Enter the address keyword and select the state/city address of the corresponding shipping warehouse. And enter the detailed address. It must be filled in English, and special characters are not allowed.
e. Address postcode. Fill in the city postcode corresponding to the warehouse.
f. Merchants can set common warehouses as default shipping warehouses.
2) After submission, the shipping warehouse list should create the shipping warehouse information.
3. How to delete abandoned warehouses
Merchants can delete abandoned shipping warehouses. Before deleting a warehouse, you need to unbind the warehouse’s delivery template.
Temu rejected return processing operation method:
1. After the rejected return package is determined to be rejected, the [Rejected Package Processing Reminder] will be sent to the seller. Please pay attention to the notification received from the message center.
2. The seller can copy the package number in the message notification and search for the package number in “Inventory Management-Return Package Management”. Choose to click [Confirm Abandonment] or [Confirm Self-pickup].
3. After clicking [Confirm Self-pickup], you can contact the docking operation to obtain the self-pickup warehouse address and contact information, and complete the pick-up at the warehouse.
4. After the message notification of [Reject Package Processing Reminder] is sent to the Seller Center, if the seller does not select [Confirm Self-pickup] or [Confirm Abandonment] within 7*24 hours, it will be deemed that the seller agrees to abandon the goods, and the system will handle it as abandoned.
The above content is the method of creating a shipping warehouse in Temu semi-hosting, and the operation method of Temu’s rejection of returned items. Merchants should be proficient in the above steps to ensure the smooth creation of business.