Temu semi-hosted services are provided to sellers whose goods are located overseas. Sellers import orders to the platform by themselves. So what is the method for Temu semi-hosted payment settlement? This article will introduce this issue in detail, as well as the method for Temu US sellers to reduce the return rate.
Temu semi-hosted payment settlement method:
As with full-hosted services, the goods are entered into the settlement system T+1 day after receipt. T is the time when the order is completed and confirmed. That is, when the buyer confirms receipt of the goods, the seller needs to wait for 1 working day to obtain the corresponding loan settlement.
Order settlement process:
(1) Order confirmation: After the buyer places an order on the platform and completes the payment, the order status will be displayed as “pending shipment”. The seller needs to check and confirm the order information in a timely manner and prepare to ship.
(2) Shipping processing: After receiving the order, the seller will ship the goods according to the delivery information provided by the buyer. After shipment, the seller needs to fill in the relevant logistics information on the platform and upload the corresponding shipping voucher.
(3) Order receipt: After receiving the goods, the buyer needs to confirm receipt within a certain period of time and make an order evaluation on the platform. Sellers should pay attention to the receipt status confirmed by buyers and handle buyers’ after-sales issues in a timely manner.
(4) Loan settlement: On the T+1 working day after the buyer confirms receipt, the platform will settle the loan to the seller’s account based on the order amount and the seller’s settlement cycle. Sellers can view relevant information about loan settlement on the platform.
Methods for Temu US Station to reduce the return rate:
Improve product quality:
Temu US Station should strengthen product quality control to ensure that products are reasonably designed, made of excellent materials, and safe to use, and fundamentally reduce returns caused by quality problems.
Optimize product descriptions and pictures:
Provide clear and detailed product descriptions and pictures on the product page so that consumers can accurately understand the characteristics and functions of the product and avoid returns caused by misunderstandings.
Strengthen after-sales service:
Improve the after-sales service system, handle problems and complaints in a timely manner, and provide professional solutions to make consumers feel caring and thoughtful service and enhance user stickiness.
Collect user feedback:
Regularly collect user feedback on products, understand user needs and opinions, adjust product design and service strategies in a timely manner, and continuously improve product quality and user experience.
Regular promotions and activities:
By holding promotional activities, discounts, etc., attract more users to buy products, increase product sales, increase user stickiness, and reduce return rates.
The above content is about Temu’s semi-custodial payment settlement method. And how Temu’s US site reduces the return rate. In general, sellers should pay attention to the platform’s trends and buyer feedback in a timely manner to ensure platform services and consumer satisfaction.