Analysis of risks and penalties for false shipments and false logistics on Wish platform

False shipments and false logistics are a serious problem in e-commerce platforms, especially for sellers and buyers on the Wish platform, which may have a negative impact. This article will delve into how Wish determines the penalties for false shipments and false logistics, and how sellers can prevent these risks.

1. How does Wish determine false shipments

1. Logistics information verification: Wish will verify the logistics information to ensure the authenticity of the shipping order number and tracking information.

2. Buyer Report: If a buyer discovers false shipping behavior, they can report it to the platform, and Wish will investigate and take appropriate measures.

3. Refund and Dispute Handling: When a buyer files a refund or dispute, the Wish platform will review the seller’s delivery status to determine whether there is any suspicion of false delivery.

2. Methods to prevent false shipments

1. Provide accurate logistics information: Sellers should ensure the authenticity of the shipping order number and logistics information provided, and update the logistics status in a timely manner so that buyers can understand the actual status of the order.

2. Reasonable delivery time: Delivering goods within a reasonable time frame can avoid buyer suspicion and reduce disputes caused by delays.

3. Quality assurance and accurate description: Ensure that the goods sold are consistent with the description, reducing refunds and disputes caused by product discrepancies.

4. Good after-sales service: Sellers should promptly respond to buyers’ inquiries and vigorously improve customer service quality to enhance transaction satisfaction.

3. Definition and punishment of false logistics

1. What is false logistics?

False logistics means that sellers deliberately provide inaccurate logistics tracking numbers to make buyers and the platform mistakenly believe that the order has been fulfilled. Specific situations include:

• The seller did not deliver the goods to the buyer but filled in an illegal logistics order number;
• Using a legal tracking number but sending an empty package;
• Fill in the wrong logistics service provider or tracking number.

2. Penalties for false logistics

Once false logistics is discovered, Wish will take corresponding punitive measures. Fines typically include:

• For orders placed earlier than January 15, 2019, sellers need to pay a penalty of 100% of the order amount and an additional $100 for each illegal order;
• For false logistics orders after this date, the penalty amount is the order total plus US$500.

If sellers frequently experience high refund rates or fail to process orders in a timely manner, they may also face fines and other serious consequences, such as store freezes or suspension of sales.

4. Summary

In order to safeguard the rights and interests of consumers and the credibility of the platform, the Wish platform strictly opposes false shipments and false logistics. Sellers must abide by platform regulations and ensure that they provide authentic logistics information and high-quality product services. This will not only avoid fines, but also help increase buyers’ trust and satisfaction in the store. Through joint efforts, we will build an honest trading environment and promote the sustainable development of the platform.