Detailed explanation of Wish platform fines and counterfeit goods complaint template
As a well-known cross-border e-commerce platform, Wish has attracted a large number of sellers. However, during the operation process, some sellers may face the risk of fines or account closure due to various reasons. In this situation, a correct appeals process is crucial. This article will combine the contents of the fine appeal template and the counterfeit goods appeal template to help sellers understand how to effectively appeal.
Key points of fine appeal template
Clear the reasons for fines
Before initiating an appeal, sellers should first confirm the specific reason for the fine. Common reasons for fines include: intellectual property infringement, logistics issues, product description discrepancies or delayed shipments, etc. For fines arising from infringement, sellers should especially consider the possibility of appealing if the amount is large.
Determine appeal logic
When writing a complaint letter, sellers need to ensure that the statement is clear and logical. If you think the platform may have made a misjudgment, you should collect evidence from multiple angles such as product pictures and titles to prove your innocence. In addition, pay attention to language organization to ensure that the text is smooth and easy to understand.
Translation and submission
After completing the appeal letter, sellers should use a tool such as Google Translate to convert it into an English version. Although this step is simple, it is the key to ensuring that the information is accurately conveyed.
Counterfeit goods complaint template guide
Opening greetings
Before entering the topic formally, greet the reviewer in a polite manner, such as: “Dear administrator, hello!”
Explain the violation
The following describes in detail the background and reasons for the violation. It is recommended to start from external force majeure factors, such as internal structural adjustments of the company, natural disasters, etc., rather than subjective mistakes or negligence.
Propose improvement measures
In response to problems that have occurred, sellers need to indicate what specific actions they will take in the future to prevent similar incidents from happening again. Avoid generalities and be sure to come up with practical solutions.
Ask for forgiveness
Finally, emphasize the good performance of the store (such as high evaluation rate, fast delivery service, etc.) to win the other party’s understanding and tolerance. Also, avoid lengthy statements and strive to be concise and clear.
Notes
- Clear Thinking: Whether you’re dealing with a fine or a counterfeit goods issue, it’s important to always have a clear mind.
- Fluent expression: When writing appeal materials, ensure accurate wording and correct sentence structure.
- Avoid extreme wording: Do not use strong or provocative language under any circumstances.
After preparing and submitting appeal materials according to the above steps, the Wish platform will re-examine the relevant products, and may lift restrictions and restore sales qualifications. Sellers can check the progress of the appeal by logging into their account and complete follow-up operations according to the guidelines.
Through the information provided in this article, I hope that sellers can deal with various challenges on the Wish platform more calmly. Remember, compliance operations are always the cornerstone of ensuring smooth business development.