A summary of frequently asked questions about Pinduoduo’s cross-border full hosting model

With the vigorous development of the e-commerce industry, Pinduoduo’s cross-border e-commerce has attracted the attention of many consumers and merchants with its unique full hosting model. In order to help merchants better understand and use this model, this article has compiled FAQs about Pinduoduo’s cross-border full custody model.

Cross-border fully managed order sales calculation

Q: Are cross-border fully managed orders included in the main site’s product sales?

Answer: Yes, cross-border fully managed orders will not only be counted in the sales volume of the main site’s products, but will also consume the inventory of the main site’s products.

How to recommend cross-border products

Q: How do sellers recommend products suitable for cross-border sales to the platform?

Answer: Sellers can find the registration channel for [Fully Hosted Key Advertising Column] on Pinduoduo’s cross-border fully hosted page and submit the products they want to introduce. Successfully submitted products will receive benefits such as greater traffic exposure and faster approval.

Packaging requirements

Q: What are the specific packaging requirements for fully managed products?

Answer: There are detailed requirements for packaging fully managed products. Especially fragile or sharp items require enhanced packaging to prevent damage. At the same time, cards or bags containing store addresses and phone numbers are not allowed, and items such as cash back coupons, moisture-proof agents, QR codes, and excess accessories are prohibited.

Delivery time limit

Q: Why are the delivery time requirements for fully managed orders higher than those for the main site?

Answer: Fully managed orders originate from orders from overseas customers. Due to the long cross-border transportation distance, in order to ensure that overseas customers receive the products as soon as possible, the platform has formulated higher fulfillment time regulations.

Logistics damage compensation

Q: What should I do if the product is damaged during SF transportation using the platform’s door-to-door pick-up service?

Answer: In this case, the seller can contact SF Express for compensation (you need to inform SF Express of the specific logistics order number when making a claim).

Liquidated damages deduction information

Question: Where can I see the penalty information for failure to arrive on time?

Answer: Please pay attention to the in-site email notification to view the corresponding penalty amount, order details and other information.

SF Express service issues

Q: If SF Express fails to deliver to the domestic warehouse within the specified time, will the seller be punished?

Answer: No. If the seller uses the platform’s door-to-door express delivery service and SF Express generates collection information within 12 hours or on the same day after receiving the delivery order, the penalty will be waived.

Q: What should the seller do if the SF Express courier does not come to collect the goods?

Answer: Sellers can click [Query Shipper Information] on the order details of the fully managed invoice page to contact the SF Express courier. If the seller cannot be contacted or the SF Express courier fails to pick up the item, the seller should immediately arrange express delivery by himself/herself and feedback the situation to the corresponding merchant agent or consult customer service.

Question: What should I do if a seller uses SF Express’ door-to-door express delivery service and SF Express says that the express delivery is overweight/oversized and extra charges are required?

Answer: The length of a single piece of consignment for door-to-door pickup by SF Express shall not exceed 1.6 meters, and the net weight shall not exceed 50KG. If it is overweight and takes a long time, please unpack and ship it (sub-unit, the original order number is used as the parent order number, which can be found on the SF official website), otherwise you will have to bear the cost of the overweight part.

Warehouse inspection

Q: Will fully managed products be inspected after being delivered to the warehouse before being sold overseas?

Answer: Yes, the warehouse will conduct quality inspection on the goods. If the quality inspection fails, the ordered product can be returned to the return address set by the seller.

To sum up, Pinduoduo’s cross-border full custody model provides merchants with an efficient and convenient way to go overseas. Through the above Q&A, we hope that merchants can better understand and apply this model to improve operational efficiency and sales performance.