Store secretary order processing skills: from splitting and merging to efficient logistics management

In cross-border e-commerce operations, order processing is a crucial link. This article will introduce in detail how to split and merge shipped orders in the store secretary system, and how to set up order review rules to quickly screen orders from the French island area, and discuss the operation guide in the pending review state, and wave delivery. Process, how to avoid shipping errors, and specific logistics operations.

1. Split and merge operations of shipped orders

Split order

Splitting an order means dividing an already shipped or virtually shipped order into multiple packages for shipment according to customer requirements. The specific steps are as follows:

• Partial delivery first: Pack a portion of the goods and use the applied order number to print a bill for delivery.
• Generate a manual order to reissue a package: Select [Exception Handling] on the order details page and click [Reissue Package]. The generated manual order enters the pending review/pending status. Choose an offline logistics channel, apply for a new waybill number, print the invoice and ship the goods.
• Replacement of packages can only be done through offline logistics channels, and the waybill number cannot be submitted to the platform. You need to contact the buyer to inform the situation.

Merge orders

Combining orders means combining two or more shipped orders into one order. The specific steps are as follows:

• Copy tracking number: Copy the tracking number from one of the orders.
• Change waybill number: Click [Change waybill number] in the logistics information of another order, paste the copied waybill number and save it to the submission platform.
• Note: Wish orders do not support merge operations.

2. Quickly screen orders from French island areas

In order to quickly identify and process orders from the French island area, the store secretary provides an order review rule function. The specific operations are as follows:

• Enter the order review rule setting page: Find the “Order Review Rules” option in the order management interface.
• Create Rule: Click the “Create Rule” button to set filter conditions.
• Fill in the rule name and set conditions: Enter the rule name (such as “French Islands”), select “Specify zip code”, and fill in the zip code range.
• View filtered orders: On the order page in pending review status, select the “French Islands” rule to view the filtered results.

3. Detailed explanation of pending review status and operation guide

Can turn on/off the pending review status

• System rules: Including remarks, messages, buyer-specified multi-logistics, Russian recipient’s incomplete name, out of stock, etc.
• Custom rules: Sellers can create specific review rules according to their needs.
• Priority: When an order satisfies both system rules and custom rules, the rule with higher priority will be executed first.

Function operation

• Synchronize orders: The system automatically synchronizes orders at regular intervals, and sellers can also click the sync button manually.
• Order review rules: By setting rules, the system automatically filters orders and leaves them for review.
• Gift rules: Set up gift rules to automatically add gifts to eligible orders.
• Picking notes: Set picking notes for a specific order and print them on the distribution list or picking list.
• Customer Service Notes: Set customer service notes to remind customer service personnel to pay attention to relevant matters.
• Edit and append: Manually edit or add the specified SKU.

4. Wave Shipping Operation Guide

Notes

• Install the high-speed printing plug-in to ensure smooth printing of forms.
• Set wave generation rules to ensure smooth follow-up operations.

Operation process

• System settings: Set the system parameters in advance, including wave generation rules, scanning packaging mode, etc.
• Generate waves: According to the wave generation rules, different types of packages are generated into different waves.
• Scanning and packaging: Choose the scanning and packaging method according to different situations, such as single product quantity, multi-product mixed packaging, etc.
• Scan out of warehouse: Scan the receipt to complete the package out of warehouse operation.

5. Avoid shipping errors

Error-prone links

• Order sorting: Ensure that product information is accurate and verify the shipping address.
• Print order: Go to the warehouse for distribution.
• Putting and Packing: The dispatching staff picks the goods according to the delivery order and conducts a simple review.

Solution

• Warehouse planning: Ensure that distribution personnel can find goods quickly and accurately.
• Placement review: Review the selected goods to prevent wrong goods from being sent.
• Weighing check: Compare the theoretical weight of the goods in the order with the actual weight to ensure accuracy.

6. Logistics operations

Package weight limit setting

• Logistics page settings: Select the logistics method, find the authorized logistics partner, click Advanced Settings in Settings, enter the customs declaration weight and save it.
• Order page settings: Select the order-to-be-in-stock page, click Advanced Settings in Scan for Shipping, enable weighing settings and save.

Change the ticket type and paper size

• Order page settings: Click on the order details, select the logistics method in blue font, and jump to the logistics settings page to make changes.
• Logistics page settings: Select the logistics method, find the authorized logistics provider, and find the settings page of the logistics channel to make changes.

Through the above operation guide, sellers can easily process various orders in the store secretary system, improve order processing efficiency, and provide customers with a better service experience.