TikTok Platform Logistics Inquiry and Shipping Guide
With the development of cross-border e-commerce platforms, TikTok has become the choice of many sellers. For TikTok sellers, shipping and logistics management are one of the crucial links. This article will integrate relevant content and introduce in detail how to check logistics and delivery procedures on the TikTok platform.
1. Logistics inquiry method
1. Official website query
Sellers can choose to check logistics information through the official website. For large international express companies such as EMS, their official websites provide detailed logistics tracking services. It is worth noting that although the EMS official website has a Chinese interface, which is convenient for domestic users to query, if it is the official website of other foreign companies, there may be language barriers.
2. Shopping website query
If the seller purchases goods on foreign shopping websites, such as Amazon, iHerb, etc., he can track and query logistics information directly on their website. Amazon does a very good job in this regard, and almost all relevant information can be found on its platform, including information on the domestic segment. In addition, Amazon also supports automatic translation of foreign languages into Chinese (although the translation quality may not be high).
2. TikTok e-commerce delivery process
1. Choose the appropriate transportation method
The delivery process starts when the user places an order. Sellers can choose their own logistics providers or use the logistics services provided by TikTok Shop (available in certain markets). Under different models, the seller’s responsibilities are also different.
2. Well packaged
Some items may require outer carton packaging. When using cartons, you must comply with the requirements specified by the platform.
3. Standardized express packaging labels
All express packages must be properly labeled and must contain:
- User name and complete postal address (including postal code)
- User order number
- Seller’s full name and address
4. Deliver it to the logistics carrier in time
An effective order management plan is the key to ensuring on-time fulfillment. You need to pay attention to the difference between the two modes of “shipped by sellers” and “shipped by TikTok”.
5. Take photos and archive them
When handing over your package to your logistics provider, make sure the product is in good condition. The platform recommends that sellers take photos and archive them for possible future disputes.
3. TikTok UK dedicated logistics line
For the TikTok UK market, the platform provides specialized logistics solutions.
1. Shipping process
- Single piece delivery: Log in to the TikTok store backend and operate on the order management page. Paid orders must be packed and labeled within 48 hours, and then contact the courier company to deliver them to the warehouse within 72 hours.
- Batch shipping: Filter and operate on the batch shipping page, supporting up to 500 orders at the same time.
2. Logistics cooperation company
TikTok cooperates with logistics service providers including DHL, UPS, EMS and FedEx.
To sum up, whether it is logistics inquiry or delivery process, TikTok provides detailed operation guides to help sellers better manage their online stores. By following the above steps, sellers can effectively improve customer satisfaction and boost sales growth.