How to effectively complain and sell on Cdiscount France: Detailed guide and techniques

In today’s e-commerce environment, the phenomenon of follow-up sales is quite common, which puts huge sales pressure on sellers and damages their rights and interests. As a well-known e-commerce platform in France, Cdiscount has taken a series of measures to protect sellers and maintain fair competition in the market. This article will introduce in detail how to complain and follow sales on Cdiscount France and provide some effective complaint techniques to help sellers better protect their own interests.

Steps for complaining and selling on Cdiscount France station

Step 1: Log in to the seller’s backend

Sellers first need to log in to their Cdiscount seller backend account. If you have not registered yet, you can go to the Cdiscount official website to register.

Step 2: Enter the complaint page

Click the “Product Management” option to enter the product management page. On this page, sellers need to search for their own products and confirm whether there are follow-up sales.

Step 3: Confirm the violation of follow-up sales

Sellers need to carefully check the information on the products being sold to ensure that they are substantially similar to their own products. If it is confirmed that there is unauthorized follow-up behavior, you can file a complaint.

Step 4: Complain and sell goods

On the detailed information page of the relevant product, click the “Complaint” option to enter the complaint page. Sellers need to fill in the specific violations of the products being sold, and upload relevant evidence, including product pictures and product links.

Step 5: Prepare uploaded information

When making a complaint, the seller should prepare the following information to support the complaint:

1. Cdiscount SKU: front-end link and name.
2. Copies of emails from the seller.
3. EU patent certificate or brand certificate.
4. Clear product pictures and branded outer packaging pictures.
5. A statement from the trademark owner certifying that they are the trademark holder and the sole distributor.

Step 6: Things to note when filling out the page

When filling in the complaint information, sellers should use French and ensure the completeness of the information to avoid incomplete information affecting the progress of the complaint.

Tips for effective complaints

1. Keep calm: When you discover follow-up sales, stay rational and collect evidence objectively to improve the effectiveness of your complaint.

2. Provide sufficient evidence: When making a complaint, try to provide comprehensive supporting materials, such as product pictures, sales records, etc., to show the similarity between the products sold by the seller and your own products.

3. Describe the violation in detail: In the complaint content, clearly describe the product information and sales behavior of the follow-up seller, and emphasize your determination to safeguard your legitimate rights and interests.

4. Timely follow up on complaint progress: After submitting a complaint, check the status of the complaint in a timely manner, and supplement and assist with relevant evidence as needed to speed up the processing of complaints.

Through rational complaints and sufficient evidence support, sellers can effectively deal with follow-up sales on Cdiscount and ensure the steady development of their own business. Cdiscount is committed to providing a fair competitive e-commerce environment, which not only benefits sellers, but also improves consumers’ shopping experience.