Like other e-commerce platforms, Amazon buyer services are also divided into pre-sales services and after-sales services. There won’t be too many pre-sales services, mainly because interested buyers will ask questions about product details that are not mentioned in the listing description. If there are buyers asking questions, sellers need to reply to emails as soon as possible to solve the buyers’ questions.
Don’t say “no” directly to buyers
Buyers may ask about product details by sending emails or asking on the Q&A page. Buyer emails can be viewed in the buyer’s message section, and Q&A requires logging in to the mailbox to reply. However, some sellers do not log in to the mailbox to check emails, but directly reply in the background, which may miss Q&A inquiries. Therefore, the author recommends that sellers log in to the mailbox to reply to all emails, so as not to miss the buyer’s questions in the Q&A.
During the consultation process, if the buyer asks about the product and finds that the product does not have the function he wants, the seller can recommend other products in the store that have this function to the buyer. If there are no suitable products in the store, the seller will apologize to the buyer and hope that the buyer will try other products. The seller will give a certain discount and say that the seller will develop the type of products the buyer wants later, implying that his factory is very powerful, indirectly building a brand image in the buyer’s mind. Sellers should never just give a pure answer, but give buyers alternative options and try to grasp all the buyer’s needs.