Detailed explanation of Lazada Malaysia’s delivery time, overweight freight and key operating indicators

For sellers operating stores in Lazada Malaysia, it is crucial to master the correct delivery time and understand the overweight shipping policy. This article will introduce these contents in detail, combined with the Lazada platform’s requirements for some key operating indicators for sellers, to help sellers better understand and adapt to Lazada’s operating mechanism.

1. Lazada Malaysia delivery time

Order processing

Once a buyer places an order, the seller must update the order status to “Ready to Ship” within 48 hours. This operation needs to exclude Saturdays, Sundays and statutory public holidays.

Sortation Center

Sellers need to choose to send the goods to Shenzhen or Yiwu sorting center. This is a critical step to ensure your order ships on time.

Logistics order number

After delivery, the seller must immediately enter the logistics order number and update the logistics information within 48 hours. If the logistics information cannot be traced, it may cause the order to be cancelled.

Goods arrived

The seller’s goods must be delivered to the sorting center within 5 days, otherwise there is a risk of the order being cancelled.

Once the goods arrive at the sorting center, Lazada will be responsible for subsequent packaging, transportation and delivery. Sellers only need to wait for the order status to change to “delivered” to receive payment.

2. Overweight freight policy

Lazada Malaysia has certain regulations regarding overweight shipping charges. If your purchase exceeds the standard weight limit, additional shipping charges will apply. The specific overweight fee depends on the type of product and the supplier. It is recommended that sellers and buyers understand the relevant shipping policies in detail before making transactions.

3. Key operating indicators

Seller positive rating

Shows the proportion of positive reviews from consumers on sellers in the past 8 weeks. Ideally it should be greater than 70%.

Product reviews

Shows the average product review score from consumers in the past 8 weeks. Good performance means an average score of not less than 4 points.

On-time delivery rate

In the past 4 weeks, the rate of orders scanned by the sorting center within 7 days. The recommended value is above 90%.

Order cancellation rate

The proportion of orders canceled due to seller reasons in the past four weeks. Too high will cause the platform to initiate an improvement plan.

Order return rate

In the past 4 weeks, the proportion of orders that were returned due to seller reasons. The ideal value should be less than 1%.

4. Holiday mode

In order to help sellers maintain a good operating score during the vacation, Lazada provides a vacation mode function. Sellers can avoid problems such as order cancellations due to vacations by setting holiday mode.

Summary

Clearly understanding Lazada Malaysia’s delivery time, overweight shipping policy and key operating indicators will help sellers improve online transaction efficiency while also providing consumers with a better shopping experience. By properly planning logistics processes and actively managing store ratings, sellers can effectively improve their competitiveness on the Lazada platform.