1. Provide localized services
When doing business on Amazon, buyers are all foreigners. If you want others to be satisfied with the products, it is not enough to just ensure the quality of the products. Sellers should also spend more time to make products and services better and provide localized services to buyers. It is best to do the following 4 points.
① Use localized packaging. Only the brand logo is printed on the packaging, which is simple and elegant, and conforms to the aesthetic style of foreigners.
② Provide detailed product manuals or warranty cards. The product manual should be translated into the language of the target customers. Before using the product, customers will read the product manual. The more detailed the manual content, the better. Try to use intuitive pictures instead of text explanations to fully explain the product highlights, structure, function, use, precautions, and customer service after-sales contact. At the same time, the seller can make the customer service contact information or App into a QR code and print it on the manual. When the buyer has any questions, he can scan the code to contact, which is convenient for later maintenance and promotion of new products.
③ Give the buyer an accessory or a small gift. Although such small gifts or accessories are not expensive, if the seller gives an extra set of accessories, when the accessories of the buyer’s product are damaged, they can be directly replaced without having to purchase extra ones, saving time and money. In this way, the buyer will definitely feel the seller’s attentive service, and the rate of leaving reviews will naturally increase significantly.
④ Give a thank-you letter to the buyer.
2. Seek truth from facts
After purchasing the product, the seller should conduct actual testing of the product. For example, when the seller describes the product performance and functions on the listing, such as “the product can be placed underwater for half an hour and can still be used normally”, it is best to conduct actual testing before writing. If time permits, it is best for the seller to use their own products for a period of time, so that they can also have a good understanding of the advantages and disadvantages of the product.