In foreign trade business, it is common to encounter challenges and difficulties. However, how we deal with these challenges and show different mindsets and attitudes will directly affect our growth and success in this industry. This article will explore the mentality cultivation when facing customer complaints and picky from the perspectives of salesmen and leaders.
When we are still a fledgling salesman and encounter a tricky, stingy and mean customer, we may feel angry and helpless, and even have the idea of giving up. Colleagues will also discuss the difficulties of these customers together and comfort each other, as if they are facing the same challenges.
However, when such complaints are heard by supervisors or managers, they may give completely different suggestions. They will emphasize the importance of serving customers and the patience and care when dealing with difficult customers. In their view, the customer’s pickyness is only an external manifestation. We need to insist on serving customers well and strive to get orders, which can reflect our professionalism.
When salesmen who have become leaders hear such complaints, they may look at the problem more rationally. They will emphasize the rational use of profits and resources and will not sacrifice the interests of the company for a difficult customer. They will remind team members not to get caught up in a struggle with customers, but to face problems with a pragmatic attitude and make decisions based on the best interests.
In foreign trade business, different people stand at different angles and have different perspectives and mindsets. This difference in mentality can often be revealed in conversation, and can even allow people to see the other party’s experience and position at a glance. Therefore, cultivating a good mentality and attitude is crucial for our development in the foreign trade industry.