In the process of communicating with customers, misunderstandings often arise due to past experience or habitual thinking. However, each customer is a unique individual and needs to be treated in a brand new state to avoid communication errors caused by prejudice. This article will explore possible misunderstandings in customer communication and provide suggestions for dealing with these situations.
Many times, we tend to define customers based on most situations, but in fact, each customer is a unique existence and needs to be treated in a brand new state, rather than simply using past experience to handle new orders or customers. The following are possible misunderstandings and corresponding suggestions in communicating with customers:
1. The nationality of the customer is inconsistent with the actual business:
The customer may be from a certain country, but his actual business may be conducted in another country. When communicating, you should carefully understand the customer’s business destination and port, avoid giving a quote based on nationality alone, and calculate the freight price based on the actual situation.
2. Judging the customer’s country based on mobile phone number or social media software:
The customer’s registered address and actual residential address may be different. You cannot judge the customer’s country based on mobile phone number or software registration information alone. You should check the specific address with the customer to ensure that the communication is accurate.
3. The customer has multiple accounts on the platform:
The customer may communicate and pay on different accounts. Be aware that the customer may have multiple accounts and ensure that the customer’s identity is accurately verified when following up on the transaction.
When communicating with customers, avoid over-reliance on experience and habitual thinking. The actual situation of the customer should be taken as the basis, and information should be checked in time to reduce misunderstandings and troubles. Only by treating each customer with a brand new attitude can a good cooperative relationship be established and win-win development be achieved.