The following is a FAQ for new merchants to enter Jumia, which is very important for new merchants who want to enter Jumia. In this competitive e-commerce era, understanding the entry process and common problems is the first step to success.
Whether it is the registration process, product listing or logistics delivery, you need to be careful and have a clear mind. Only by fully understanding Jumia’s policies and regulations can you stand out in this market.
A1: What do merchants need to do after receiving the store activation email?
Q1: Merchants need to complete the corresponding novice tasks according to the instructions in the email to activate the store. The first stop to apply for entry is the Nigeria site. After receiving the email, merchants please read the email carefully and complete the store activation according to the instructions in the email. If the uploaded skus do not reach 20 within three weeks or the corporate account is not bound within two weeks, the system will close the merchant’s store.
Q2: Can one business license apply for multiple stores?
A2: No, one business license can only open one store. “One license, one store” means that a business license can only open one store. If the merchant wants to operate the entire site on Jumia, and the store activation email is the store activation email for the first station in Nigeria, then the corresponding materials need to be filled in and submitted. After Jumia’s review is passed, the entire site can be operated synchronously.
Q3: Do new merchants need to sign a logistics contract?
A3: New merchants do not need to sign a contract with the direct mail logistics party.
Now new merchants do not need to sign a logistics contract with Seko, the direct mail logistics partner of Jumia, because they need to sign it before, so here is a reminder for new merchants to pay attention.
Q4: How can new merchants remove the store order limit?
A4: During the adaptation period of new merchants, the upper limit of daily orders is 5, and the upper limit of unsuccessful orders is 10, in order to protect the store rating of new merchants during the adaptation period. When the number of orders reaches the upper limit, the merchant’s store will be temporarily offline, and it can be put back online after 24 hours if the existing orders are processed or successfully shipped. When a novice merchant has accumulated 5 orders scanned online at the domestic warehouse, the restriction will be lifted. The platform will process it once a week, and then the system will automatically increase the order limit for the merchant’s store to 10,000.
Jumia’s new store order limit is a protection for novice merchants, allowing the merchant’s store to go through a stable period. It is recommended that merchants must publish SKUs to every process of the store within the store order limit period after successfully opening and activating the store, laying a solid foundation for the store’s later operations.
Successfully entering the Jumia platform is an important task. This article introduces the novice tasks for merchants to activate stores, the limit on the number of stores opened with a business license, logistics contracts, and the methods and importance of lifting store order limits. Understanding these contents is crucial for merchants who want to stand out on Jumia.