As a leader in global cross-border e-commerce platforms, AliExpress provides a convenient and fast shopping experience. However, sometimes customers may encounter the situation that AliExpress’s worry-free delivery is not picked up, which brings certain troubles to the customer’s shopping experience. In the face of this situation, how should everyone deal with it?
1. Contact the seller in time: When you find that AliExpress’s worry-free delivery is not picked up, the first step is to contact the seller in time. Communicate with the seller through the station letter or online customer service, and ask for the specific reasons and solutions. During the communication process, remain patient and polite, and work with the seller to solve the problem.
2. Contact the logistics company: Secondly, you can try to contact the logistics company. AliExpress cooperates with many logistics service providers, such as DHL, UPS, etc., who can provide help and answers. By checking the package tracking number, you can understand the latest status of the package and consult the logistics company about the specific policy of worry-free delivery not being picked up.
3. Seek help from AliExpress customer service: In addition, you can seek help from AliExpress customer service. AliExpress provides 24-hour online customer service support, and they can help solve various order problems. You can contact the customer service staff through the contact information on the AliExpress official website, or use the online customer service function on the AliExpress mobile app.
4. Consider applying for a return: Finally, if the above methods cannot solve the problem, you can consider applying for a return. AliExpress has strict worry-free return rules to protect the rights and interests of consumers. According to regulations, if the seller cannot complete the collection within the agreed time, you can choose to return the goods and obtain a full refund. In this process, you need to fill out the return application form and provide relevant evidence, such as logistics tracking information and communication records.
In summary, when faced with the situation where AliExpress worry-free is not collecting the goods, you can solve the problem by contacting the seller in time, contacting the logistics company, seeking help from AliExpress customer service, and considering applying for a return, so as to protect your own rights and shopping experience.