Q: After several product detail pages are merged into one product detail page, will the reviews under the original product detail pages be lost?
A: No.
Q: Can I directly send a text message to the customer to ask them to remove or modify the review, or leave a good review?
A: You can use the text message or email to ask for a good review or remove a bad review, but you must be careful about the expression, don’t induce or force.
Q: If a variant of a product becomes unsaleable due to out of stock, will the reviews of this variant disappear? What if I delete the product? For example, the stock is out of stock and I don’t want to restock it.
A: The review will not disappear when it is unsaleable. If you delete the product, the review will really be gone.
Q: Excuse me, can customers give both feedback and review? Or can they only give one?
A: Both can be given.
Q: If I remove a sub-variant from the shelves, will its corresponding Review still be displayed on the front-end?
A: Yes.
Q: The buyer gave me a 1-star negative review. I have sent him 2 emails in a row. Now I have received a reply. He wants me to send him a product for free. We contacted each other on the site. Should I ask him for his address and contact number, or set up a free discount code for him in the background and let him place an order online?
A: Both are possible.
Q: If a product has a negative review, will the negative review still appear in the performance after the product is removed from the shelves (the negative review has not been deleted)?
A: Is the negative review a Review or Feedback? If it is a Review, the Review itself will not affect the performance and will not appear in the performance. Feedback and A-to-Z claims will appear.
Q: A customer placed an order. Because there was a problem with the product, a refund was made, but he still gave me a 1 star bad review. How should I deal with this?
A: You can send him an email to apologize, or offer him some compensation, but it may not be effective. So it is recommended to communicate by phone. You can ask the customer to help remove the bad review on the phone. The customer may help or directly refuse.
Q: A customer bought something and left a bad review. He gave a bad review for a product bought from another store, but this review was also placed on our product. I can’t contact him by email, and I don’t have a phone. What should I do in this situation?
A: You can file a complaint. Click “Report abuse” in the product review.
Q: If three products A, B, and C are combined into one variant, if a buyer leaves a review on product A, can he also leave a review on product B?
A: Reviews are for sub-products, not for the whole product, so if you buy product A, you can leave a review on A, and if you buy product B, you can leave a review on product B.