Q: Excuse me, I want to change the logo of one of my products on the product details page. Can the product with the new logo be sent to the Amazon warehouse with the same ASIN? If the product with the old logo is not sold out, and the product with the new logo arrives at the warehouse, will there be a problem if the customer receives the product with the new logo and it is different from the logo in my picture? I am afraid that the customer will receive the product with the new logo and then complain that it is different from the logo in the picture.
A: 1. You can use the original ASIN.
2. Amazon does not have a first-in-first-out and old products must be sent first. You should ask the local customer service of FBA. Ask them how to operate the goods in the warehouse.
3. There are very few such customers, basically no. If there are, customers will generally contact me by email first, and you can explain that the packaging has been upgraded.
Q: The customer said that there is a problem with my product and I need to send a new one. What should I do? It is sent by FBA, and it is from the US station.
A: Ask the customer to contact Amazon. Orders delivered by FBA do not require sellers to handle, but buyers may leave negative reviews.
Q: If the buyer is not a Prime member and returns an FBA product, does he need to pay for shipping?
A: The buyer needs to contact Amazon’s front desk customer service to help him handle it. The contact path is to click “Help” in the lower right corner of the Amazon US homepage, and then click “Need More Help?-Contact Us” on the bottom line of the page. You can contact buyer support in this way. The specific charges need to be determined by the front desk customer service.
Q: One of my products has exceeded the 30-day return period, but the customer still sent a message to apply for a return. How should I deal with it? Can I refund part of the payment directly on PayPal?
A: If the order amount is not large, you can try to refund it through PayPal, or refund it directly in the order.
Q: Self-delivered returns should not be returned to the FBA warehouse, right? If they can be returned, is the cost worthwhile? Or should they be returned to China?
A:1. They can be returned to the FBA warehouse, but you need to activate FBA services, such as labeling services. FBA re-warehouse is equivalent to re-entering the warehouse. Whether the cost is worthwhile depends on the specific situation.
2. For returns, it depends on the value of your goods. If the value of the goods is low, there is no need to return them. You can communicate with the customer to re-ship or directly refund, etc. If the value of the goods is high, you can find a third-party freight forwarder to ship them back to China. Of course, the cost is not low; you can also find other overseas warehouses or overseas friends to help you deal with it.