Q: The customer said that the product was damaged and asked me to refund part of the money to him. Can I refund it directly through Amazon or refund it privately? If I refund it privately, what card should I use to transfer it to him?
A: You can refund part of the money to him directly in the Amazon backend, or you can refund it privately. You can use a PayPal account for private refunds. However, because Amazon’s emails on the site are encrypted, you cannot contact the buyer on the site to ask for the PayPal account. You can call the buyer directly and ask for his PayPal account.
Q: Where can I see the customer’s canceled orders in the backend, that is, the orders that the customer paid but later canceled.
A: You can use advanced search
Q: Is it okay to have a QR code on the product packaging? For example, if I sell bottles, there is a QR code on the bottle packaging box. Is this okay?
A: Yes.
Q: After I set the delivery time for the North American site, it shows on the front desk that it will take 20 days to deliver. This time is too long. If I ship from China myself, how can I make this time not be displayed? Because I don’t need such a long delivery time when I send by express delivery, it usually takes 7 to 10 days to arrive.
A: No. Amazon has only two delivery methods: regular delivery and express delivery. The corresponding time is fixed. You can either choose express delivery or regular delivery, which is the default.