In the vast world of foreign trade, closing a deal is undoubtedly the ultimate goal pursued by every practitioner. However, achieving this goal is not easy, and it tests the wisdom, patience and skills of practitioners. Among the many links, following up with customers is undoubtedly a crucial link. This article aims to explore the strategies and skills of following up with customers to help foreign trade workers better conduct business and achieve deals.
1. Following up with customers: a combination of patience and skills
Following up with customers is not a process that can be achieved overnight. It requires a perfect combination of patience and skills. Many foreign trade novices often feel at a loss when following up with customers, and some even give up halfway due to lack of patience. However, real deals often come from those who can persist for a long time and use skills flexibly.
In the process of following up with customers, we must first establish a sufficient foundation of trust. Trust is the cornerstone of a deal. Without trust, there is no deal. We must build trust by actively communicating with customers, sharing daily life, and demonstrating the company’s strength. At the same time, we can also use some tools to collect customer information in order to better understand customer needs and improve follow-up results.
2. Dual consideration of interests and attitude
In the process of following up with customers, we also need to find a balance between interests and attitude. Many times, customers will hesitate because of price issues. At this time, we need to show enough sincerity and attention, and win the trust of customers by adjusting our attitude. Of course, we cannot make concessions without limit, but should achieve a win-win situation by adjusting quantity, delivery time, freight, etc. on the premise of ensuring interests.
In addition, we must be good at recommending products. When recommending products, we should not only pay attention to new products, but also pay attention to old products that old customers may not have come into contact with. For customers, freshness and interests are equally important. Therefore, when introducing products, we should pay attention to describing key details to attract customers’ attention.
3. Continuous learning and accumulation of experience
Following up with customers is a continuous process, which requires us to continuously learn and accumulate experience. We should pay attention to market dynamics, understand industry trends, and grasp customer needs in order to better provide services to customers. At the same time, we must also be good at summarizing and reflecting on our follow-up process, finding deficiencies and improving them.
In this process, we must also maintain a humble heart. The foreign trade industry is unpredictable, and we must always maintain awe, constantly learn from others, and draw on others’ successful experiences. Only in this way can we go further and further on the stage of foreign trade and achieve more transactions.
Following up with customers is a key link in foreign trade transactions, which requires a combination of our patience, skills and wisdom. Only by constantly learning, accumulating experience and flexibly applying skills can we stand out in the vast world of foreign trade and achieve more transactions.